Offer summary

Qualifications:

At least 2 years of direct Customer Service or Call Center experience., High School diploma or GED equivalent is required., Preferred qualifications include an Associate's or Bachelor's degree., Familiarity with ERP systems like SAP, GHX, EDI, Salesforce, Genesys, and/or Power BI is advantageous..

Key responsibilities:

Provide phone and email support for inquiries from sales and healthcare professionals.

Handle incoming requests through a multichannel system, including order entry and processing returns.

Maintain accurate record-keeping in accordance with company specifications and ensure quality for all orders.

Participate in continuous improvement activities and assist with team projects as needed.

Job description

Work Flexibility: Remote

Schedule: Monday-Friday, 10:30am-7pm EST

Overtime required as needed

What You Will Do –

As a Stryker Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

Provide phone and E-Mail-Support for inquiries from sales and healthcare professionals

Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders

Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders

Understand, interpret, and explain detailed information of processes and procedures

Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required

Demonstrate flexibility in responding to new and rapidly changing situations and environment

Demonstrate an understanding of how decisions impact customers, markets and sales representatives

Provide support beyond standard hours as needed if call volume and/or workload require additional time

What You Need –

Required:

At least 2 years of direct Customer Service or Call Center Experience

High School diploma or GED equivalent

Ability to work flexible hours as needed to support the business needs

Preferred

Associates or Bachelors Degree

ERP Experience: SAP, GHX, EDI, Salesforce, Genesys and/or Power BI

$20.08 – $32.87 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Required profile