Section manager

The Life, Health, and Disability Insurance Claims and Administrative Support Department has the mission of developing resources, harmonizing, and standardizing practices across all teams within the Main Salary Insurance and Disability Management Division. The team is currently engaged in a major transformation aimed at simplifying and optimizing our processes to modernize and ensure that doing business with Desjardins is simple, modern, and human. The coming years will therefore be filled with enriching and positive changes for our teams, as well as for our members, clients, and partners. More specifically, you will be required to:

• Ensure quality customer service at unit costs that are comparable to or better than industry standards by rigorously controlling benefit costs, in order to make the group disability insurance experience profitable while maintaining processing time standards

• Lead disability insurance claims activities for policyholders with total and permanent disability and provide distinctive service to clients

• Identify issues and find innovative solutions aimed at continuous improvement with a focus on controlling unit costs

• Maintain staffing levels through engaging management, develop and sustain interpersonal skills to adapt to various organizational changes, and support succession planning

• Implement management and communication practices that support change management, talent attraction, and retention

• Stay attuned to market trends and collaborate with the team to improve business processes

• Ensure alignment with other DP teams across all sites, considering the entire sector to advance best-in-class processes

• Support the immediate supervisor through contributions related to work organization and operational planning of unit activities

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• A minimum of six years of relevant experience including management experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Knowledge of French is required

• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Unposting Date