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Australian VIP Manager

Remote: 
Full Remote
Contract: 
Full time
Salary: 
90 - 135K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Australia, Malta

Offer summary

Qualifications:

Minimum 2 years' experience in B2C VIP management within iGaming, Native Australian English communication skills.

Key responsabilities:

  • Engage, develop relationships and resolve issues for VIP clients
  • Meet and evaluate VIP players, assist in developing VIP programs
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JobMatchingPartner Human Resources, Staffing & Recruiting Startup https://www.jobmatchingpartner.com/
2 - 10 Employees
About JobMatchingPartner
We are JobMatchingPartner! We are a passionate about matching people with opportunities and we both instincitvely work for what is right rather than taking shortcuts. Quality over Quantity JobMatchingPartner won't send your CV to every client we work with. We want to match job-seekers with vacancies which we truly believe they are a match. It is never about finding a job, but about finding the job, for us. We are experts, with different but overlapping skills, and we've chosen to focus the way we work on our strengths rather than on our weaknesses. This makes us stronger and better than if we were "the same" and our multifaceted approach benefits both candidates and clients. Let us assist you with finding the next step on your career ladder!
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Job description

Do you love working in the iGaming industry, engaging with players, and are you extremely results-oriented? Being a VIP manager isn’t for everyone, but for those who thrive in this role, it becomes a way of life—and you can earn an excellent wage!

Our client is a rapidly expanding casino and sportsbook, gaining an increasing market share in the Australian market. Being a native Australian English speaker is a requirement for this role, as you will be chatting with VIPs, creating promotions, and handling phone calls. Therefore, your Native Australian communication skills must be top-notch.

Basic salary from $85-90K AUD + up to 50% bonus

Role & Responsibilities

  • Engage with VIP clients via chat, email and phone
  • Develop and sustain solid relationships with VIP clients
  • Assess and resolve clients' issue
  • Meet VIP players for streamed and live event
  • Evaluate and provide feedback on various segments relating to KPI performance
  • Meet or exceed KPI target
  • Take active part in developing and implementing VIP programs and initiatives

Required Skills & Experience

  • Native communication-skills in Australian English
  • Spoken dialect must be Aussie
  • Minimum 2 years' proven track record of working with B2C VIP management within igaming / online casino operations
  • Experience of working also with Sportsbook players would be an asset
  • Previous experience of working with VIP management for the Australian market in igaming is a non-negotiable requirement and the basic salary will reflect experience

About this role

  • Fully remote from Australia
    OR
    Office-based in Malta or Cyprus, working night-shift
  • Up to $90K AUD starting salary
  • Up to 50% bonus
  • If you hit your targets you can earn $135K AUD
  • A range of benefits to be introduced upon completed probation

Apply with your detailed CV in English, please.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementEngagement MarketingKPI ManagementCasino Security

Other Skills

  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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