IT Service Desk Analyst Intern

It's fun to work in a company where people truly BELIEVE in what they're doing!

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Job Description

• Assist in monitoring IT service requests and incidents, ensuring timely resolution.
• Support end-users by troubleshooting common IT issues and escalating complex cases to senior staff.
• Help maintain IT documentation, including knowledge base articles, FAQs, and standard operating procedures.
• Participate in IT service improvement projects and contribute to process automation initiatives.
• Generate reports on IT service performance, trends, and user feedback.
• Assist in asset management and software license tracking.
• Collaborate with IT teams to ensure a seamless user experience in service delivery.
• Learn and apply ITIL best practices in service management.

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Requirements

• Pursuing an S1/Bachelor’s degree in Information Technology, Computer Science, or a related field. Currently in the 3rd or 4th year of study.
• Basic knowledge of IT systems, troubleshooting, and service management frameworks (ITIL is a plus).
• Familiarity with ITSM tools such as JIRA Service Management, Freshservice, ServiceNow, or SysAid is an advantage.
• Strong problem-solving and communication skills.
• Ability to work in a team environment and manage multiple tasks effectively.
• Eagerness to learn and develop IT service management skills.
• Available to work from the office for 5 days a week.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!