Dexcom Corporation is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by over 10,000 ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The GBS Strategy and Service Management team has diverse responsibilities and impactful accountabilities as GBS evolves from an ‘Enabling Platform’ to a ‘Value Partner’ for the enterprise. The team collaborates with key enterprise stakeholders and the GBS leadership team to accelerate the achievement of key outcomes through high-priority transformation initiatives. Key focus areas include stakeholder engagement, value creation & realization, service design & management, business intelligence & analytics, business transformation and business systems.

Where you come in:

You will be responsible for leading a team of Engagement and Service Management Leads, building strong, trust-based relationships with stakeholders. Your focus will be to support the creation and execution of a stakeholder-focused GBS Engagement Strategy to help leaders achieve improved value and business outcomes. By partnering with GBS Leadership, Business Transformation, and Service Delivery teams, you will drive integrated Service Design & Management to enhance the efficient and effective use of GBS for impactful business results.

You will be responsible for Strategic Engagement and Value Creation:

Understand strategic imperatives and develop comprehensive Engagement and Value Creation Plans for functional business partners.
Ensure GBS delivers on stakeholder OKRs and be accountable for achieving value creation objectives and stakeholder satisfaction metrics.

You will drive Service Design Excellence:

Ensure compliance with the overall Dexcom GBS Service Design & Management Strategy.
Deliver high-quality service design that achieves outcomes beyond labor arbitrage, including voice of transition and stable ongoing performance.

You will be accountable for Service Management Compliance:

Establish robust frameworks, measurement systems, and ongoing monitoring of service performance.
Provide recommendations for corrective measures and collaborate with Site & Operations leaders as needed to ensure service excellence.

You will be an inspirational leader:

Build and lead a high-performing team of GBS Engagement and Service Management Leads in global locations.
Foster a culture of continuous improvement, innovation, and excellence.

What makes you successful:

You have expertise in Global Business Services (GBS), with a strong track record in engagement strategy, service design & management, and business partnering - gained through senior roles in internal GBS organizations or leading consulting firms.
You have experience in the Healthcare and Medical Devices sectors, with a deep understanding of business and functional processes within GBS frameworks.
You are passionate about data, process, technology, and demonstrated success in engaging senior leaders to transform business outcomes.
You have great communication and executive presence, with the ability to influence and engage diverse stakeholder groups across cultures, geographies, and functions.
You have built and scaled high-performing teams, including recruiting top talent, designing effective organizational structures, and aligning capabilities with strategic goals.
You are collaborative with an inclusive leadership style, fostering a culture of trust, transparency, and accountability that empowers teams and encourages innovation.
You are recognized for being results-oriented and agile, with the discipline and motivation to lead through complexity and scale impact in dynamic, fast-paced environments.

What you’ll get:

A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

15-25%

Experience and Education Requirements:

Typically requires a Bachelor’s degree with 15+ years of industry experience
9+ years of successful management experience in relevant industry

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Salary:

$156,400.00 - $260,600.00

Head of GBS Engagement & Service Management

Offer summary

Qualifications:

Key responsibilities:

Job description

Required profile

Experience

Hard Skills

Other Skills

Customer Engagement Manager Related jobs

Consultant / Engagement Manager - Strategy Consulting - M/F

Commercial Engagement Manager (Remote)

Regional Customer Engagement Manager (m/f/d)

Customer Engagement Specialist - Korea

Principal Architect, Dynamics 365 Customer Engagement