Why Orthofix?
    

Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech.  

Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further.

How you'll make a difference?

Perform a variety of Receivable Operations functions centered on the processing and distribution of mail correspondence. The role will involve a high volume of mail correspondence relating to patient accounts. This position is responsible for ensuring all documents are properly scanned into the Application Xtender system and manage storage of records (per Records Retention Policy).

What will your duties and responsibilities be?

The following are the essential functions of this position. This position may be responsible for performing additional duties and tasks as needed and assigned.

• Ensure work area is organized and secure.

• Timely processing of incoming mail must be completed to meet business need.

• Prep, sort, scan, import, and validate documents received (Billing, Cash, EFTs, EOB, and Mail) using Kofax Imagining system and Application Xtender into patients/facilities accounts.

• Import / Index / Route documents into patients/facilities accounts within Application Xtender.

• Prepare Control Forms for documents which are sent to off-site storage.

• Analyze and research incoming mail to enable routing /archive properly.

• Meet daily cycle times for mail processing.

• Demonstrate effective interactions with peers and managements; maintain effective communication lines/methods; engage management to help in solving problems as needed.

• Responsible for managing and resolving assigned tasks in a timely and effective manner.

• Communicate with internal and external customers regarding mail processing.

• Good understanding of all work instructions, processes, guidelines, and policies for Cash Support processes.

• Performs additional job tasks as assigned.

• Ability to exercise good judgment and escalate issues appropriately to OTC Leadership.

• Communicate any system problems to I.S. (Verbally or by submitting Help Desk Tickets).

• Timely completion of all corporate wide and departmental training.

• Understand, promote, and demonstrate Compliance adherence.

• Regular attendance required.

• Promote and exude a positive work environment.

What skills and experience will you need?

The requirements listed below are representative of the education, knowledge, skill and/or ability required for this position.

Education/Certifications:

• High School diploma or equivalent required

Experience, Skills, Knowledge and/or Abilities:

• Working knowledge of Windows, Microsoft Office, and Nitro/Adobe.

• Must have good written and verbal communication skills.

• Detail oriented with emphasis on quality and timeliness.

• Ability to react quickly and positively to priority changes as required by the needs of internal customers.

• Ability to work well individually and with others.

• Good typing skills.

• Working knowledge of medical document types such as audit request, appeals, refund request, and explanation of payments.

• Experience reading and understanding remittance advice and explanations of benefits across various payer sources.

• Must have basic clerical skills such as copying, faxing, and scanning.

• Strong teamwork behaviors while abiding by the company’s code of conduct.

• Strong time management, organizational skills and written skills.               

• Ability to handle multiple priorities and heavy volume while meeting all deadlines.

• Strong work ethic – supervision is minimal, yet assistance will be readily available as needed from AR leadership team.

What qualifications are preferred?

The education, knowledge, skills and/or abilities listed below are preferred qualifications in addition to the minimum qualifications stated above.

Education/Certifications:

• N/A

Additional Experience, Skills, Knowledge and/or Abilities:

• Knowledge of Oracle, Application Xtender, and Kofax a plus.

• 1-2 years Healthcare Mail Processing experience preferred but willing to train.

PHYSICAL REQUIREMENTS / ADVERSE WORKING CONDITIONS

The physical requirements listed in this section include, but are not limited, to the motor/physical abilities, skills, and/or demands required of the position in order to successfully undertake the essential duties and responsibilities of this position.  In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to allow qualified individuals with a disability to perform the essential functions and responsibilities of the position.

• No additional physical requirements or essential functions for this position.

DISCLAIMER

The duties listed above are intended only as representation of the essential functions of this position.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer.  Nothing in this document alters an employee’s at-will employment status.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.

This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.