Director of Sales Operations

Who we are:

EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. Our platform continuously evolves, integrating innovative solutions to help advancement professionals effectively identify, prioritize, and manage prospects, engage supporters, and track progress. Hundreds of organizations rely on EverTrue to grow giving. We are a fun, smart, mission-driven team passionate about the work we do.

What truly drives us? It's our mission: to equip fundraising teams with the insights and tools to turn every donor interaction into a lasting relationship—leading to stronger connections and greater giving. And our vision? It's to create a world where every fundraiser has the tools to engage, retain, and grow generosity at every level, ensuring no donor is overlooked. When you join EverTrue, you're not just taking a job; you're becoming part of a movement to empower fundraisers and make a real difference in the world.

We believe in your potential. We know that no candidate perfectly matches every qualification. If you're excited about this role and meet most of our requirements, please apply! We're eager to support your growth and development within our team.

EverTrue is an equal opportunity employer. We're deeply committed to building a workplace that celebrates diversity, equity, and inclusion for all, ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement, satisfaction, and partnerships, making us all stronger together.

Who you are:

• Required: 7+ years of progressive Sales Operations experience in a SaaS environment, including significant time in a leadership or senior role.
• Expertise in the full revenue lifecycle, from lead generation and pipeline management through to post-sale processes and renewals.
• Highly analytical and data-driven, adept at transforming complex data into actionable strategies and insights.
• Proficient with Salesforce and other Sales Operations tools, leveraging technology to drive efficiency and performance.
• Proven ability to establish and optimize sales cadences and pipeline management, driving accountability, consistency, and accurate forecasting.
• Exceptional communicator, capable of effectively aligning sales, leadership, and cross-functional teams.
• Proactive and scale-oriented, with a strong desire to improve systems and processes to accelerate sales performance in a fast-paced environment.
• Experience managing key sales metrics across Customer Success, Bookings, and Renewals.

What you’ll do:

• Deep understanding of the revenue lifecycle: You have a strong grasp of the entire sales process, from lead generation all the way through to closed deals and beyond.
• Data-driven decision-maker: You're not just good with numbers; you know how to dig into data, extract meaningful insights, and use them to drive strategy and optimize performance.
• Exceptional communicator: You can clearly articulate complex information to diverse audiences, from the sales team to executive leadership, ensuring everyone is on the same page.
• Proven cadence management: You're skilled at establishing and overseeing weekly sales cadences, ensuring consistency, accountability, and efficiency across the team.
• Strategic pipeline oversight: You'll be responsible for meticulously monitoring and optimizing pipeline coverage, analyzing it by stages, dates, and other critical metrics to ensure sales targets are met.
• Growth-oriented mindset: You're excited to play a pivotal role in scaling our company, actively contributing to and driving our growth initiatives.
• Analytical prowess: You possess a sharp, analytical mind, capable of dissecting problems, identifying trends, and proposing data-backed solutions.
• Comprehensive oversight of key metrics: You'll preside over critical indicators like Customer Success (CS), Bookings, and Renewals, ensuring alignment and strong performance across these areas.
• Driving sales acceleration: You're passionate about moving sales forward, identifying bottlenecks, implementing improvements, and empowering the sales team to achieve ambitious goals.

Why You’ll Love to Join Our Team:

We offer a comprehensive package designed to support your success, growth, and well-being.

• Compensation and Core Benefits: 
• A base salary range of $140K - $150K.
• A 2.5% bonus plan based on company performance.
• We also provide robust benefits to keep you healthy and secure:
• We cover 80% of your premium for medical, dental, and vision insurance.
• We offer a 401k match of up to X% to support your financial future.

Happiness & Well-Being:

Our comprehensive employee benefits and perks program provides:

• A remote-first environment for flexible work.
• Generous paid time off throughout the year.
• Investment in your professional growth and development.
• Opportunities to connect with colleagues both in-person and virtually.
• The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions.