Trading Manager - Digital Appliance

Position Summary

Why join our team?

With the constantly evolving trends in consumer behaviour towards shopping online and purchasing directly from manufacturers, Samsung has made growing its Direct to Consumer (DTC) business one of its strategic priorities globally.
The DTC Division of SEUK are on a mission to make purchasing direct from Samsung the best way to own and experience a Samsung Product. Whether it’s purchasing through Samsung.com or within our Premium Retail outlets within Selfridges and Harrods, we’re looking to make shopping with Samsung a joy – offering the full Samsung range and compelling financial propositions – backed up with the best possible Samsung Service.

Role and Responsibilities

Your key responsibilities

• Deliver on our DA commercial growth objectives, exceeding revenue and share of critical metrics (including sales revenue, volume sales, share of SEUK DA business and premium growth and profitability)

• Develop and implement DA commercial strategy for D2C

• Develop/deliver of a compelling always on proposition to buy from Samsung.com, considering finance offers (affordability), unique valuable offers (tactical complementary delivery/installation service per sub category/per margin rich lines), and trade-up programmes.

• Delivery of a promotional plan in collaboration with/supported by the divisions that supports both their and our business plans, enabling us to deliver our :

• AOV target and increase (e.g. bundles)

• Margin targets

• To work with the Innovations manager to build an extended range/service proposition.

• To monitor stock situation with divisional account manager/D2C SCM team

• To monitor/benchmark retailers to inform how we deliver market competitiveness and differentiation, using tools.

• To work with the partnership to continue to expand a new route to market

• Ensure our competitive pricing policy is well executed at all times.

• To collaborate with our commercial finance team to ensure the promotional plan is viable to deliver our margin numbers.

• To build effective and collaborative relationships with internal partners (SEUK, and HQ), including regular forward planning meetings.

• To continually analyse/evaluate and share the effectiveness of our proposition and promotional mechanics to identify and deliver continuous financial improvements.

• To liaise with the online marketing team to ensure they are fully briefed to maximise the benefits from our proposition and promotional plan.

• To ensure the trading and content team are fully briefed to deliver the proposition and promotional plan through our online experience.

• To project manage the proposition for new routes to market, e.g. establishing and evolving our contact centre sales capability.

Your key people management responsibilities – Leading Others Only – currently t.b.c

• Provide clarity on strategy, team purpose & value and define the key areas of focus and direction.

• Support the development of your team through regular mentoring, coaching and feedback, 1:1s and on the job learning opportunities.

• Role model inclusion for your team to build trust and psychological safety.

• Ensure communication with your team is a core focus area including cascade of information from LT’s and relevant business updates.

• Manage the on boarding, off boarding process and the entirety of the colleague lifecycle process for all team members.

• Manage all annual people management cycles such as goal setting, evaluation and salary reviews to a high quality and in a timely manner.

• To be accountable for ensuring your team are aligned with company processes and procedures; such as compliance, meeting mandatory business cyclical deadlines, and understanding the company values.

What we need for this role!

To be successful, you will possess the following skills and attributes:

• Commerciality (strong understanding and delivery of key financial numbers)

• Effective relationship building

• Tenacity, resilience and ability to build win-win outcomes

• Strong planning and organisational skills

• Ability to be flexible and react at short notice (but in an organised well)

• Excellent communication (especially for broader shared service team e.g. onsite/marketing)

• Strong analytical skills

• Achieving results through others (Influencing)

• Strong organisation skill

• Self-starter

• Ability to identify and deliver new opportunities

• A restlessness to keep driving improvement

• Problem solver

What does success look like?

• Establish DA DTC as a solid, profitable, top 3 x retailer to the business

• Achieve DA revenue/SOB profit target

• Analysis of daily/weekly performance and develop immediate counter-plan after identification of the performance gap vs target

• Initiate/lead regular plan/review sessions with DTC / DA division’s partners in the form of weekly/monthly planning/review meeting

• Fully comprehend division’s business/performance proposition and develop optimal execution/extra unique DTC execution/further proposition

• Able to deliver a planned and flexible approach to accommodate last minute change/opportunities.

• Continue to build a strong relationship with divisional and other DTC team members

• Positive/passionate for the success/Determined/resilient/proactive

The interview process

1st : Christine Park (Head of CE Commercial), 2nd : Tom Morey (Head of DTC)

Skills and Qualifications

Benefits of working at Samsung include

Partner Colleague

• Hybrid working – 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Car allowance (delete if not appropriate)

• Pension contribution

• Three volunteering days each year

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

• Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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