About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Strong technical skill level working in a Cisco environment monitoring and maintaining the network for the State of Arizona. Works with service providers and customer resources to troubleshoot and resolve outage events as well as making changes to router and switch configurations per customer requests. Position is fully Work From Home/office with requirements to dispatch to customer locations as necessary and facilitate On-Call rotations.
The Main Responsibilities
- Provide Tier 1/2 support for troubleshooting and customer service.
- Provide proactive network monitoring, following critical triage procedures for trouble isolation.
- Monitor, respond, communicate, troubleshoot, and drive resolution on network outages, alarms, faults and fraud conditions.
- Dispatch to customer locations for hands on troubleshooting of network or voice issues.
- Monitor and follow up on network outage and change activity; document any changes made to the network.
- Interface with Vendors to escalate and drive resolution on cases.
- Engage internal engineering resources to troubleshoot and resolve advanced cases.
- Adhere to AZNet processes and procedures.
- Identify and document in case notes troubleshooting and resolution steps.
- Work closely with all other essential engineering and field team members during the life of any scheduled or unscheduled outage/incident.
- Knowledge of/Ability to Troubleshoot: IP subnetting, IP routing, IPSEC tunnels, SD-WAN, VOIP, IPVPN, and VRRP/HSRP
- Knowledge of/Ability to Troubleshoot: Network Hardware such as Cisco routers, switches, and desk phones
What We Look For in a Candidate
Basic Qualifications:
- Ability to effectively communicate with peers and customers
- Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation.
Preferred Qualifications:
- Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.
- Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, VRF).
- Basic enterprise Linux skills, Windows skills, and Basic Windows Server Administration.
- Familiar with Network Monitoring tools.
- Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior.
- Proven ability to work in a dynamic team environment with changing requirements and competing priorities.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$56,900 - $76,000 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$59,850 - $79,800 in these states: CO HI MI MN NC NH NV OR RI
$62,700 - $83,600 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
#LI-EL1
Requisition #: 338571
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
