Offer summary

Qualifications:

2+ years of experience supervising a frontline Support, Care, or Operations team in a fast-paced environment., Strong problem-solving and prioritization skills., Skilled in coaching and setting clear expectations., Excellent communication skills for feedback and cross-functional collaboration..

Key responsibilities:

Supervise and mentor a team of Valet Support Specialists to ensure high-quality service.

Manage shift scheduling and operational support for timely issue resolution.

Drive process improvements and project work to support scalable growth.

Foster a culture of accountability and respect while developing future leaders.

Job description

ABOUT RINSE

Rinse (www.rinse.com) is building the first and largest national brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of smart scheduling, best-in-class quality, and a strong technology backbone. And, Rinse is now taking this best-in-class end-consumer product and focusing on the needs of Business customers. This start-up within a start-up presents a unique opportunity to play a foundational role in building a new product and service offering in a successful growth-stage start-up.

We launched in 2013 and are currently in SF, LA, DC, Chicago, Boston, New York, New Jersey, Seattle, Austin, and Dallas, with plans for national expansion. We have created a service our customers love and a business model that actually works. Rinse is backed by leading investors and CEOs who see the massive potential in what we are doing and know we are the team to do it. We are looking for stars to join our team and can’t wait to hear from you!

IN THIS ROLE, YOU WILL…

Directly supervise and mentor a team of Valet Support Specialists to deliver timely, high quality service to our Valets across all markets.
Take ownership of shift scheduling, live operational support and escalations, ensuring a smooth handoff and fast issue resolution.
Lead real-time coaching and performance conversations to help team members meet and exceed expectations.
Collaborate with Local Ops and Customer Care to align on execution and communication.
Drive project work to improve processes, SOPs, and workflows that support scalable growth.
Foster a culture of accountability, growth, and respect while developing future team leaders.

AS THE IDEAL CANDIDATE, YOU…

Have 2+ years of experience supervising a frontline Support, Care, or Operations team, ideally in a high volume, fast paced environment.
Are comfortable balancing leadership responsibilities with individual contributor work, including projects and process improvements.
Skilled at coaching, setting clear expectations and building a culture of accountability and trust.
Communicate clearly, whether giving feedback, handling escalations, or working cross functionally.
Are a self starter with strong problem solving and prioritization skills.

WHY WORK AT RINSE…

We are committed to professional development and can promise a fast-moving environment where you will be challenged and stretched on a daily basis.
We offer competitive compensation and stock options, in addition to great benefits, including health insurance, 401k plans, and free dry cleaning and laundry!
We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others.

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