Offer summary

Qualifications:

Bachelor’s Degree or equivalent required, Minimum of 3 years of customer service & collections experience, Experience with Shopify, Chargebee, and Hubspot preferred, Expert-level English language skills and familiarity with US culture..

Key responsibilities:

Manage subscription billing and collections for customers

Provide clear communication for all customer inquiries related to billing

Monitor outstanding account balances and determine next steps in the collection process

Assist the Customer Service & Collections Supervisor as needed.

Job description

CUSTOMER SERVICE AND COLLECTION REPRESENTATIVE

In this role, you will own and manage the subscription management, billing, and collections of our customers.

The main responsibilities of a Customer Service & Collections Representative include:

Provide customer service and clear communication for all subscription billing and collections inbound customer inquiries
Collect on past due customer balances via email • Monitor outstanding account balances; determine next steps in the collection process
Record accurate and detailed notes regarding collection efforts on past-due accounts
Track and resolve discrepancies/disputes with client accounts
Provide invoice copies, credit memos, and/or statements
Assist Customer Service & Collections Supervisor as needed

Requirements:

Bachelor’s Degree or equivalent required
Minimum of 3 years of prior customer service & collections experience
Minimum of 3 years of Finance or related experience
Prior customer service & collections experience preferred
Prior experience with Shopify, Chargebee, and Hubspot (or similar systems)
Experience managing large volumes of transactions/subscriptions
Results-oriented, Data-driven personality
Experience working with technology organizations
Expert- or Native-level English Language skills
Familiarity with US culture
Hands-on, ownership attitude--problems are there to solve, not to report

Work Arrangement and Compensation

Work from home set up after 5 days onsite training in Makati city.
Offers up to 50,000 depending on experience.

-------------

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.

Privacy Notice & Consent

We value your privacy. By submitting your information through this form, you are applying for a position at Genfinity Philippines, Inc. and voluntarily providing personal information, including your name, contact details, and resume.

This information will be collected and processed solely for recruitment purposes, including evaluating your qualifications, verifying your background, and contacting you about your application. Your personal data will be processed in accordance with the Data Privacy Act of 2012.

You have the right to access, correct, or withdraw your data at any time. For more information, please refer to our Privacy Policy or contact our Data Protection Team at dpo@genfinity.net .

By submitting this form, I acknowledge that I have read and understood the above Privacy Notice and hereby give my free, informed, and voluntary consent to the collection and processing of my personal information by Genfinity Philippines, Inc. for recruitment purposes.

Required profile