Offer summary

Qualifications:

Minimum 2 years in a customer support role., Experienced in customer service or a related support function., Professional communicator with excellent written and verbal skills., Confident using CRM tools, preferably Zoho CRM..

Key responsibilities:

Answer product-related questions and assist customers with their purchases.

Guide clients through product approval workflows.

Manage internal and vendor communications across multiple platforms.

Create basic demos for distributor use and participate in company meetings.

Job description

This is a remote position.

Background

PeoplePartners is hiring a Customer Service Representative to support one of our valued clients in the digital product and communications sector. This role is ideal for professionals who bring structure, empathy, and efficiency to every customer interaction.

About the Role

You will be the first line of support for clients navigating digital products. From assisting with approvals to managing post-purchase communication, your role is pivotal in ensuring a seamless customer journey. You’ll manage multiple communication platforms and contribute to demos and internal process coordination.

Your Key Responsibilities

Answer product-related questions and assist customers with their purchases
Guide clients through product approval workflows
Manage internal and vendor communications via platforms including Skype, WhatsApp, Telegram, Signal, and Zoho CRM
Support two main customer communication channels: email and SMS line
Create basic demos for distributor use
Participate in company meetings on a regular cadence

Requirements

About YOU

Experienced in customer service or a related support function
Skilled at problem-solving and multi-tasking in a remote environment
Professional communicator with excellent written and verbal skills
Confident using CRM tools and staying organised across platforms

About YOUR Work History

Minimum 2 years in a customer support role
Previous experience with Zoho CRM preferred
Background handling digital products or client approvals is an advantage

About the Culture YOU Thrive In

Organized but flexible, focused yet collaborative
You're proactive and always thinking one step ahead for the customer
You’re driven to meet targets, but equally focused on quality service

Key Responsibilities YOU Can’t Wait to Do

Solve customer problems quickly and calmly
Keep conversations moving efficiently across platforms
Ensure smooth backend support with professional polish

How YOU Will Be Measured

Accuracy and timeliness in communication
Client satisfaction and response quality
Reliability in adhering to shift schedules and task deadlines

Benefits

Company-provided equipment
Secondary Wi-Fi Mode
21 Leave Credits Annually - Leave benefits begin on Day 1.
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.