Offer summary

Qualifications:

Four years of experience in order management, contract review, or sales support role., College degree preferred., Knowledge of Oracle Applications and familiarity with Salesforce is preferred., Strong communication skills and proficiency in MS Office tools..

Key responsibilities:

Review signed customer contract documentation and initiate the customer order process.

Perform quality reviews of customer submitted documents to ensure compliance with policies.

Coordinate resolution of discrepancies with sales account managers and process customer agreements.

Act as a subject matter expert in process improvement activities and participate in ad-hoc projects.

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As a key member of Order Operations, this person will have primary responsibility for reviewing signed customer contract documentation and initiating the customer order process. This individual is responsible for the review of customer purchase orders for software license and professional services purchases.

Your Impact

Performs an initial review of order related documentation (contracts, customer purchase orders, professional services proposals, etc.) submitted by customers to ensure all required documentation is provided and complete.
Performs quality review of customer submitted documents to ensure that the contract and the customer financial instruments do not conflict with AspenTech policies and are reflected accurately within Oracle.
Coordinates the resolution of discrepancies with sales account managers and ensures timely resolution or makes corrections internally to avoid extended hold periods for customer orders.
Processes countersigned customer agreements to allow for the proper establishment of Professional Services Projects and Customer orders.
Remediates orders for accuracy of payments, addresses, payment terms, and license fulfillment configurations.
Coordinates with various cross-functional groups to resolve outstanding issues.
Acts as a subject matter expert and a leader in support of process improvement activities.
Participate in ad-hoc projects
Develop new and update existing departmental documentation

What You'll Need

Four years of experience working in an order management, contract review, or sales support role.
College Degree preferred
Experience working in a remote team environment preferred
Knowledge of Oracle Applications is preferred
Familiarity with Salesforce is preferred, experience with Sandbox UAT testing a plus
Strong knowledge and experience in using MS Office tools such as Excel, Word, and Outlook
Exceptional and professional written and verbal communication skills
Strong attention to detail and organizational skills
Ability to triage and embrace ownership of orders
Demonstrated ability to work in multiple systems
Self-Starter with an inquisitive nature
Excellent interpersonal skills

Required profile