Axiata Digital Labs is an innovative software service provider, offering telco-focused digital and IT services and solutions that enable individuals, startups and enterprises. With over 1200 professionals spread across 7 countries, we help global customers in the space of telecommunications, digital services & financial services. Our convergent digital design experiences, innovative platforms and reusable assets connect numerous technologies to deliver tangible business value and experience to our customers. Axiata Digital Labs is the technology hub of Axiata Group Berhad Malaysia which is one of the leading groups in telecommunication in Asia. In pursuit of Axiata’s vision to be a New Generation Digital Champion, Axiata Digital Labs positions itself as a key driver to deliver a range of innovative telecommunication products and services.

Job description

MAIN RESPONSIBILITIES

Be responsible for stability of mission critical deployments.
Lead the team to attend to and provide workarounds/fixes for issues in applications and system services within strict SLAs.
Lead the team to troubleshoot/investigate issues in application and system components.
Review/Prepare RCA documents.
Be present in war rooms during high priority issues to lead the team.
Client interactions during issues, updates, upgrades.
Be a role model for the technical side of the team.
Lead the team technically and managerially.

QUALIFICATIONS/ SKILLS/ KNOWLEDGE

Bachelor's degree in Computer Science, Software Engineering, or related field or BSc equivalent qualification with 12+ year(s) experience.
At-least 8 years of experience in application support.
Extensive experience in distributed systems is essential.
Experience in tools used in troubleshooting Java, C++ services.
Experience in performance troubleshooting of backend services, data bases, message brokers, load balancers, etc.
Experience working with various DevOps tools such as Jenkins, Terraform, Helm charts, etc. is required.
Experience in various monitoring tools such as Prometheus.
Well experienced in various data bases, Kubernetes, various load balancers, GCP.
Extensive experience with Linux/Unix system administration.
Sound knowledge of operating system concepts.