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Service Desk Personnel

Remote: 
Hybrid
Work from: 
Nashville (US)

Cynet Systems logo
Cynet Systems Large https://www.cynetsystems.com
1001 - 5000 Employees
See all jobs

Job description

Job Description:

IT Call Center Experience Preferred:
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required.
  • Printer Administration and Troubleshooting.
  • Server Print Queue, and local Queues.
Active Directory Management:
  • Able to navigate Different OUs.
  • Able to look up attributes.
  • Able to reset password and unlock accounts.
  • InTune Management included but not limited to two-factor authentication.
iOS Management, Support, and Deployment:
  • Setting up new phones/Ipads.
  • Resetting iTunes accounts.
  • Resetting network settings.
  • Backup/Restore device data.
Video Conferencing:
  • Cisco WebEx.
  • MS Teams.
  • Cisco Presence video solutions.
Network Troubleshooting:
  • Internal vs external.
  • VPN.
  • LTE.
  • Wifi.
Application Troubleshooting:
  • Account permission.
  • Compatibility settings.
  • Browser vs installed.
Remote Support:
  • MSRA.
  • RDP.
  • TEAMs.
  • Webex.
Hardware Deployment:
ServiceNow:
  • Ticket management.
  • Ticket assignment.

Required profile

Experience

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