Job description

Position
We seek a highly motivated and experienced Assistant Manager – Administration to oversee and manage various non-clinical functions, including Housekeeping, Security, Cafeteria, Laundry, Garden, and overall maintenance of hospital premises. The ideal candidate will demonstrate strong leadership, organizational skills, and the ability to enforce discipline and compliance while ensuring seamless daily operations.

Key Responsibilities

Operational & Administrative Oversight
- Lead and manage housekeeping, security, cafeteria, laundry, and support staff to maintain high service standards.
- Ensure overall cleanliness, safety, and discipline within hospital premises.
- Track and manage hospital insurances, including renewals, cost reduction strategies, and claims processing.
- Ensure all statutory & legal compliances, including license renewals and coordination with BMC, MMRDA, Police, MPCB, and labor officials.
- Monitor AMCs and negotiate contracts effectively.
Expense & Resource Management
- Implement daily energy conservation measures and track energy consumption.
- Control administrative expenses, including vehicle, phone, and operational costs.
- Optimize the use of housekeeping chemicals and monitor daily consumption to minimize wastage.
- Oversee revenue generation from non-operational activities such as parking, scrap sales, and facility rentals.
Security & Safety Management
- Ensure strict compliance with security SLAs and monitor CCTV operations.
- Supervise security measures, including controlled entry/exit, vehicle checks, and patient assistance.
- Conduct monthly surprise security checks and enforce visitor policies.
- Organize fire drills and evacuation training for all employees.
Housekeeping & Facility Maintenance
- Maintain high cleanliness standards in hospital premises, including washrooms and common areas.
- Oversee weekly buffing schedules and ensure compliance with daily targets.
- Conduct weekly inspections of hospital hostels and ensure maintenance is in line with set standards.
- Monitor hospital assets and interior repairs, ensuring timely completion of work.
Vendor & Compliance Management
- Oversee contract renewals and vendor SLAs, ensuring payments and compliance with PF, ESIC, and other statutory requirements.
- Address issues related to theft, pilferage, and service-level deviations.
- Conduct monthly audits to track compliance with hospital policies.
Cafeteria & Staff Management
- Ensure high-quality service, hygiene, and raw material quality in the cafeteria.
- Monitor staff training, focusing on phone etiquette, prompt service, and hygiene standards.
- Oversee revenue from café sales and control unauthorized expenses.
Training & Development
- Ensure monthly soft skills training for all staff.
- Monitor training program effectiveness and implement corrective actions for service improvement.
- Track and implement improvement initiatives in response to audit findings and patient feedback.

Qualifications & Experience

MBA / MHA / PGDM / BHM or equivalent.
2-5 years of experience in administration, preferably in a hospital.

About Asian Heart Institute
Asian Heart Institute is India's #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally.

Our foundation rests firmly on four core pillars: Ethics, Experience, Excellence, and Expertise. At the heart of our approach is a steadfast commitment to integrity and ethical practices, ensuring that every patient is treated with the highest level of respect and care. We take pride in our team of renowned experts, each contributing years of specialized experience and skill, which is pivotal in driving our pursuit of excellence. Our focus on expertise is not just about having the best professionals on board, but also about fostering continuous learning and staying ahead in our field.

Required profile