Delivery Manager

Remote: 
Hybrid
Contract: 
Work from: 
Tokyo (JP)

Nexus Corporation logo
Nexus Corporation Human Resources, Staffing & Recruiting TPE https://www.nexuscorp.jp
11 - 50 Employees
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Job description

【案件】:Delivery Manager
【期間】:2024年11月1日 ~ 至:長期
【稼働率】:100%
【要員希望数】:1名
【作業場所】:Tokyo
【勤務形態】:ハイブリッド
【予算/単価】:スキル見合い
【契約形態】:準委任契約

【業務内容】:
  • Ensure high level of customer satisfaction through seamless delivery
  • Coordinate with the Clients and update the regular workflow/status of deliverables/Dashboards
  • Communicate with the customer on a regular basis to discuss operational issues and Critical to Quality (CTQ) delivery and to build rapport with the customer Monthly/Quarterly Business reviews with the client
  • Manage customer relationships through regular communication with clients
  • Manage and resolve escalations and issues raised by customers
  • Prepare and report process performance metrics to stakeholders
  • Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value
  • Analyse customer feedback at desired intervals and initiate ways to improve the score
  • Account Mining Proactively identify opportunities for additional business with customer
  • Adopt best practices from other processes/ verticals etc
  • Share value addition and best practices across teams
  • Identify & Optimize key cost drivers
  • Identify opportunities for Growth
  • Participate in management discussions (Governance discussion, Management forums with customer)
  • Effective planning in terms of process delivery, people & client engagement
  • Manage Service Level Agreements / metrics as agreed upon with the client
【必須スキル】:
  • Should have 10 to 12 yrs of Exp in Project Management & governance. Must have exp on Infrastructure & migration Project
  • Good in Documentation & communication
  • Must worked on large Project which involves infra service & migration
  • Good understanding of Infra technologies










Salary: スキル見合い

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting

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