Senior IT Administrator

Description

accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work passionately to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellence and sincerity. 

We are seeking a Senior IT Administrator to be responsible for managing the company’s local and global IT infrastructure, ensuring system reliability, enforcing security controls, and supporting business continuity across offices. This role will play a key part in scaling IT operations, improving service delivery, and aligning infrastructure with security and business objectives.

Key Responsibilities:

• Lead and manage day-to-day IT operations across the IL office, including user support, device lifecycle management, and access control enforcement.
• Oversee Google Workspace administration, ensuring effective user provisioning, configuration, access controls, and alignment with company security policies.
• Configure and maintain SSO integrations, working with the CISO to ensure secure and seamless access to company systems using protocols like SAML and OAuth.
• Administer endpoint management (macOS, Windows), ensuring devices are securely configured, regularly updated, and monitored via MDM or other tools.
• Monitor and maintain network infrastructure for the IL office, ensuring high availability, performance, and resilience.
• Respond to IT-related security alerts, including endpoint anomalies, login irregularities, and policy violations — escalating to the CISO or Security Operations as needed.
• Serve as the primary escalation point for IT tickets and incidents in the region, delivering a high level of customer service and response efficiency.
• Collaborate with the US IT Admin to ensure follow-the-sun coverage and global consistency in infrastructure and IT practices.
• Identify technical gaps and security risks across infrastructure, propose solutions, and implement improvements in coordination with the CISO and relevant stakeholders.
• Manage and coordinate third-party vendors, including support contracts, procurement, and performance evaluations.
• Support employee onboarding/offboarding, ensuring devices, credentials, permissions, and tools are provisioned and revoked securely and consistently.
• Contribute to internal audits and security reviews, supplying IT-related evidence for SOC 2, ISO, and other regulatory/compliance frameworks.
• Participate in global IT projects, including migrations, new tool rollouts, security implementations, and business continuity initiatives.
• Maintain clear documentation of infrastructure, configurations, support procedures, and operational standards.

Requirements

• 3+ years of hands-on experience in IT administration or IT operations, including experience in a senior or lead role managing multi-office or global infrastructure.
• Strong understanding of endpoint management, network security, and cloud-based systems — with a focus on both availability and security.
• Proven experience with Google Workspace administration, including user lifecycle, policy enforcement, and integrations with security tools and SSO systems.
• Working knowledge of SSO protocols (SAML, OAuth, OpenID Connect), and experience configuring and maintaining SSO integrations with Google Workspace and other SaaS platforms.
• Solid grasp of IT and information security best practices, including data privacy, access control, device hardening, and incident response fundamentals.
• Demonstrated ability to manage IT service providers and third-party vendors, including license tracking, contract oversight, and technical escalations.
• Hands-on experience supporting and troubleshooting macOS and Windows environments, including device provisioning, remote support, and patch/update workflows.
• Experience with or exposure to project management principles, including defining scope, setting milestones, and collaborating cross-functionally with teams such as Legal, HR, R&D, and Finance.
• Excellent interpersonal skills and the ability to translate technical requirements into business-friendly language when working with stakeholders.
• Strong documentation habits and attention to process hygiene (asset tracking, access logs, procedural playbooks, etc.).
• Familiarity with regulatory compliance environments (e.g., SOC 2, ISO 27001) and the role IT plays in supporting evidence and control requirements.

Equal opportunities

At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need.

Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process.