Inside Sales Consultant

Hornets Sports & Entertainment is in an exciting new phase, with new leadership in both basketball and business, and a renewed commitment to elevating our franchise. Building on a strong foundation, we are focused on becoming a premier NBA organization—one that sets the standard both on and off the court. The Hornets are about much more than just basketball. We are about the energy of live sports and entertainment—an experience that is truly unmatched. Beyond Hornets basketball, Spectrum Center serves as a premier destination for world-class concerts, family shows and marquee sporting events, bringing unforgettable experiences to Charlotte year-round.

We are deeply committed to our community, using our platform to create meaningful impact and drive positive change. We proudly represent the city of Charlotte, embracing its diversity, culture and unwavering spirit. As an organization, we strive to elevate our city by connecting people through the power of basketball and live entertainment, building something special for our fans, employees and community.

Position Overview

Are you a motivated, hardworking and goal-driven individual looking to launch a successful career in sports sales? Hornets Sports & Entertainment (HSE) is seeking an Inside Sales Consultants to join our 12–18-month career development program, designed to provide hands-on training and professional growth in ticket sales.

As an Inside Sales Consultant, you will be trained as a full-menu sales professional, gaining valuable experience in selling luxury suites, premium seating, season tickets, mini-plans and group outings. Revenue will be generated through phone outreach, email marketing, in-person presentations, arena tours and out-of-office appointments. You will receive comprehensive sales training, daily coaching and one-on-one mentorship from our experienced sales management team to help build your career in the sports industry.

Core Values

HSE embodies the following core values:

• Integrity
• Teamwork
• Competitiveness
• Candor
• Accountability
• Resilience

Essential Duties and Responsibilities

• Proactively prospect and qualify potential sales opportunities.
• Drive revenue through the sale of full-season, partial-season and group ticket packages.
• Maintain and update customer and prospect records in the CRM system.
• Make 100+ outbound calls per day, coupled with effective email communication.
• Build and maintain strong relationships with clients by providing exceptional customer service.
• Consistently meet or exceed weekly and monthly sales goals.
• Assist with customer service efforts, including mailing invoices and tickets.
• Help organize and execute Select-A-Seat events for prospective buyers.
• Conduct 3-5 in-person appointments per week, including arena tours and seat presentations.
• Serve as a game-day sales representative, engaging with clients and assisting at the sales table.
• Participate in weekly sales meetings and role-play training sessions.
• Represent HSE at sales-driven arena events to promote ticketing opportunities.
• Perform additional duties as assigned by the Sales Manager.

Required Skills, Experience and Abilities

To perform the job successfully, you will have or demonstrate the following skills and abilities:

• Bachelor’s degree in Business, Sports Management, Marketing or a related field.
• Previous customer service or sales experience is a plus.
• Self-motivated and results-driven, with a strong work ethic and competitive mindset.
• Ability to thrive in a fast-paced, goal-oriented environment.
• Strong relationship-building skills with the ability to connect with clients across various industries.
• Excellent communication and presentation skills, with the ability to engage and persuade potential clients.
• Exceptional customer service skills, always prioritizing the fan experience.
• Strong organizational and time-management abilities, handling multiple tasks efficiently.
• Adaptable and comfortable handling change in a dynamic sales environment.
• Professional demeanor with the ability to interact with all levels of the organization and external contacts.
• Strong written and verbal communication skills with the ability to present ideas clearly and concisely.
• Detail-oriented, with the ability to multitask and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Availability to attend all Hornets home games and team-related events.

Additional Information

This is a full-time benefit eligible position. HSE is dedicated to creating and upholding a welcoming environment that celebrates diversity.

HSE provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.