Offer summary

Qualifications:

Excellent verbal, written, and listening skills are essential., Basic computer skills, including data entry and website navigation, are required., Experience in a customer service environment is preferred., A passion for helping others and problem-solving skills are important..

Key responsibilities:

Support over 8 million customers by addressing their needs and concerns.

Assist customers in protecting their devices when lost, stolen, or damaged.

Represent major brands in telecoms and finance while providing exceptional service.

Participate in comprehensive training and meet performance targets for remote work eligibility.

Job description

Customer Service Advisor

Location; Crewe, Cheshire

Fulltime, 40 hours, including some weekends

Remote Working (After 8-16 weeks of On-Site Training)

£25,586.66 Per Annum + Benefits

Are you an active listener who has a passion for helping others?

Are you a problem solver who challenges the norm to inspire new ideas?

Have you ever thought about using these skills for customer service?

If so, Assurant could be the perfect place for you to start your new career!

Overview of Position

Helping people thrive in a connected world! As a member of our Contact Centre team, you’ll support some of our 8 million+ customers and represent some of the biggest brands in telecoms and finance.

We are looking for great listeners and communicators to help our customers protect what matters most, getting them back on their feet when their mobile phone or gadget gets lost, stolen, or damaged.

What makes us different?

Comprehensive training to prepare you for the role
Flexibility: with remote working is available once full training is completed and performance targets are met
Balance is important - so we offer 21 days of annual leave plus bank holidays, which will increase in line with the length of service. You will also receive an additional cultural heritage day
We care about your well-being - we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives plus lots more!
Learning and Development opportunities including Udemy learning, internal one-to-one development, and growth platforms
Internal Wellbeing Programmes
We have an employee referral scheme, which rewards employees when referring friends and family to be part of our Assurant family
Free Onsite Parking

What are the requirements needed for this position? 

Excellent verbal, written, and listening skills
Basic computer skills, including data entry, website navigation, and other software
Experience working in a customer service environment

At Assurant, we are passionate about Diversity, Equity & Inclusion. Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement. 

We can’t wait to review your application!

#LI-Onsite

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