Field Service Engineer (CDM)

[Introduction of ZEISS Group & ZEISS Korea]

The ZEISS group is a Global Leader in Optical Technology with a 180-year history. The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semiconductor technology,industrial quality and research, medical technology and consumer optical technology. The history of the ZEISS group, which began with the founder of Carl Zeiss in 1846 based on the entrepreneurial spirit of “combining theory and practice”, has established itself as a pioneer in the field of optics through ceaseless exploration of the field of optics.

ZEISS Korea has played a key role in the Korean market for the past 40 years. For ZEISS, the Korean Market is One of the Top 5 Global Sales Markets, providing products and services from five business areas to Korean customers:

• Semiconductor Manufacturing Technology

• Industrial Quality Solutions

• Research Microscopy Solutions

• Medical Technology

• Vision Care (Consumer Markets)

Division: Medical Technology (의료기기사업부)

Job Title : Field Service Engineer (CDM)

Contract: Regular

Location : Busan

Key Responsibilities:

• Perform Installation, Preventive maintenance (PM) , Corrective Maintenance, and application support for medical devices at customer site and in the Technical Service Room

• Provide remote service, includin ZEISS Smart Service and phone-based troubleshooting

• Carry out all service activities following the service manual(procedures) and record on Service reports

• Be responsible for checking systems and devices to meet technical inspection standard

• Review and manage received inspection documents

• Communicate effectively with HQ regarding service cases, inspections, and technical issues

• Take full ownership of service cases, coordinating with engineering and escalation teams to resolve customer issues effectively

• Provide technical support for the product installations, demonstration in exhibitions and academic conferences

• Manage service tool calibration and truck stock (own engineer’s stock)

• Drive sales of service products for the OPTIME Service Contract.

• Support to the sales team to enhance customer engagement and business growth

• Collaborate with the Quality Controller to ensure the quality of performed on-site product inspections

Requirements:

• Bachelor’s degree in Engineering or a related technical field

• Minimum 1–2 years of experience in field service, technical support, or maintenance of medical or precision equipment

• Business-level English communication skills

• Proven ability to interact professionally and courteously with customers

• Strong customer service mindset with excellent interpersonal skills

• Excellent communication and customer service skills

• Ability to work independently and as part of a team

• Attention to detail and strong problem-solving abilities

Your ZEISS Recruiting Team: