Job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

Financial Operations Specialist

The Financial Operations Specialist will ensure that our internal and external clients are provided an excellent standard of service and a high level of customer satisfaction is maintained. The ideal candidate loves the challenge of solving various issues and appreciates a fast-paced environment where teamwork is essential. Successful incumbents will be effective written and oral communicators and able to assist customers throughout the entire process. If you are customer focused, detailed oriented, and accurate, with strong problem-solving abilities, apply now!

Responsibilities & Duties:

Ensuring customers receive prompt, efficient and courteous attention.
Demonstrate friendliness and proper phone/e-mail etiquette with every customer.
Working directly with floor plan companies regarding payments.
Maintaining a good flow of communication with Collections regarding payment exceptions.
Proactively providing feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact.
Practicing and promoting teamwork at all times.
Bringing a positive and contagious attitude to work each day, supporting both co-workers and customers.
Ensuring proper follow-through on directives.
Knowing and following company policies, standard operating procedures, and applicable state and federal laws at all times.

Educational Requirements & Qualifications:

High School Diploma or GED with at least one (1) year of experience dealing with financial transactions.
Proficiency with Microsoft Office Products preferred.
Experience with payment processing or accounts receivable experience preferred
Automotive industry preferred
Effective communication skills both written and oral
Ability to work in a fast-paced environment with adaptability and agility
Proactive with strong problem solving and organizational skills with the ability to see the big picture
Attention to details with the ability to analyze and gather information to ensure accuracy and completeness
Proven track record in showing initiative and ownership of your work

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement