Regional Manager

Looking for a new challenge and a blooming good career move!

Who we are:

Founded in 1977, Planteria has evolved from a small startup into the UK’s largest interior landscaping company, with an impressive annual turnover of £20 million. With a focus on strategic partnerships, continuous innovation and client satisfaction, the company has accelerated its growth in the past 3 years and achieved 33% year-on-year growth over this period and now employs over 175 staff.

Today, as well as providing stunning planting solutions, we also run a premium corporate floristry service and create impressive project work, from roof gardens to living walls.

The opportunity:

Due to a sustained period of growth, we are seeking to recruit a Regional Manager who will be the key lead, ensuring critical success of their region, in terms of profitability, commercial success and customer retention.

Key deliverables:

• Manage and maintain Net Promoter Scores for the region
• Responsible for the regional & individual client profitability including contract reviews and price changes
• Provide outstanding client relationship management & retention
• Team management of a small team along with indirect team members (10-15 technicians) optimising team performance and meet agreed KPIs
• Resolution management including escalation where appropriate including hyper-care plans

Location & Hours:  

The role is offered on a permanent basis. The majority of your time will be spent providing services to our blue-chip clients. The region you will be managing covers clients in the North London, Cambridge, Norwich, East Coast and Peterborough areas. There will also be some days spent working collaboratively with other functions, out of our beautiful HQ in Henham (CM22 6AA), enjoying a rural location, where lunch is provided onsite daily and ample parking.

Requirements

• Proven experience of managing a team (direct and indirect) – onsite and remote
• Excellent client engagement and communication skills
• Strong time management and organisational skills
• Ability to assess and make decisions based on business priorities and customer expectations
• Able to work under pressure to meet and exceed customer expectations
• Significant experience with client relationship management including complaint escalation and resolution
• Experience of managing P&L budget
• Experience and knowledge of interior horticulture desirable

Benefits

• Competitive salary
• Quarterly company bonus and annual performance related bonus (post probation)
• Car Allowance
• BUPA Cash plan
• Pension
• 25 days holiday
• Lunch onsite
• Parking
• Personal development
• PHI Upon successful probation

At Planteria Group we live by our values which include Someone who lives the company values: Humble & Confident, Positive & Energetic, One TEAM', Relentless to Improve, Create WOW

If you want to be part of a flourishing business and enjoy being part of an agile, collaborative team then we want to hear from you!

Planteria promotes equality of opportunity as part of our inclusive culture.