Job description

Position Summary:

Horatio is looking for a highly energetic and results-driven Training Specialist with advanced English to join our amazing team in Bogota, Colombia. The right person will be comfortable in an "all hands on deck" environment, loves solving people's problems, and can thrive in a fast-paced startup culture. Our ideal candidate is someone who enjoys and excels at creating quality assurance processes, communicating with customers, and creating a best-in-class experience for them.

This candidate will play a key role in supporting Horatio’s rapid growth by delivering solutions to improve our training process and communicating insights to Senior Management. This role is ideal for a driven problem-solver with exceptional people skills who seeks to make an impact at a fast-growing startup.

This is an on-site role based in Bogota.

Responsibilities:

Take a service- and solution-oriented approach to all interactions, using strong judgment and being policy-driven to ensure it's right for the customer.
Strict adherence to company philosophy and mission statement.
Good interpersonal skills and communication with a positive attitude.
Able to multitask, prioritize, meet deadlines, and manage time efficiently.
Excellent leadership and team-building skills.
Able to analyze problems and strategize for better solutions.
Learn systems and processes quickly and push the boundaries in customer service while also becoming an expert on our clients’ products.
Assess Associates' interactions to identify areas of improvement
Provide coaching to associates about areas of improvement identified
Train new associates and improve current training programs
Recommend product improvements based on customer feedback, using both qualitative stories and quantified data.
Liaise cross-departmentally between all involved departments.

Required Skills/Abilities:

Advanced near-native English proficiency
Proficient computer skills, Google Suite (Docs, Sheets, Gmail, and Slides [Google Sites is a plus]), and Learning Management Systems.
Strong judgment, service, and a solution-oriented approach
General tech-savviness
Someone affable and adaptable with a positive attitude
Ability to act independently
Ability to display flexibility, creativity, and develop innovative solutions
Ability to be a team player

Education and Experience:

3+ years of experience in training roles in a BPO environment
Certification from talent and training associations is a plus.
Previous experience as a corporate training specialist or in a related position is a plus.
Senior college student in Business Administration, Marketing, or related fields.
Previous experience in a BPO is required.