Deal Desk Analyst

About Us:
Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo.
Eagle Eye Networks is a dynamic fast moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture, your presence is required in the office five days a week to keep the energy, engagement and speed going.

The Deal Desk Analyst will play a key role in managing the quote to order reconciliation and data processing for our  global sales teams and providing essential sales support. You will be responsible for mastering our internal systems, Zoho CRM and Eagle Eye’s proprietary platform (EE Admin), and assisting sales reps worldwide with their operational needs.You will also work to provide key KPI’s, data and analytics and be responsible to define key sales and business operations processes.
This position offers a fantastic opportunity to work U.S. time zones while based in Bangalore, interacting regularly with teams across the globe. Roughly 70% of your responsibilities will involve ensuring accurate data entry and management, while 20% will focus on helping sales leaders with questions, processes, and finding internal resources, and 10% of your responsibilities insuring systematic discipline and consistency in our solutions.

Location: Bangalore, India (In-office, 5 days a week)
Shift: 9-hour shift (1-hour break), covering U.S. time zones: 7:00 AM - 7:00 PM Austin time (8:00 AM - 5:00 PM East to West Coast)
Reports to: Lead of Deal Desk (Revenue Operations Team)

• Data Entry and System Management (70%):
  • Accurately input and manage sales data in Zoho CRM and EE Admin systems.
  • Track deal flow, contracts, and sales activity while ensuring high data integrity.
  • Process orders and sales information in a timely and organized manner.
• Sales Team Support (20%):
  • Serve as the primary point of contact for 6-9 assigned sales reps, assisting them with data-related questions and internal processes.
  • Provide support by helping sales reps access the right tools, content, and contacts for their deals.
  • Collaborate with various departments like finance, marketing, and customer success to resolve sales issues or challenges.
• System Mastery and Improvement (10%):
  • Become an expert in the use of Zoho CRM and EE Admin to optimize sales operations.
  • Continuously work on improving the process and system efficiency to better support the sales organization.

Qualifications:

• Experience:
  • 2-4 years of experience in sales support, data entry, or deal desk roles is preferred. Recent graduates with strong organizational skills are encouraged to apply.
• Skills:
  • Proficiency with CRM systems (Zoho CRM experience is a plus).
  • Having sales operations experience is a huge plus. 
  • Strong attention to detail, excellent data management, and organizational abilities.
  • Effective communication skills for coordinating across teams and regions.
  • Ability to manage time efficiently and work within a U.S. time zone.

More About Eagle Eye Networks

Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. 

Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.