Job description

An independent national retailer in South Africa, renowned for its commitment to customer delight, is seeking a hands-on, driven, and detail-oriented E-Commerce Operations Manager to join its team. This is a full-day, in-office role based in Cape Town, integral to scaling the company's digital business and delivering a world-class, seamless omni-channel experience.

The E-Commerce Operations Manager will lead the operational engine room of the digital business, taking charge of the e-commerce dark store and ensuring flawless product availability across various platforms. This individual will be crucial in maintaining top-tier relationships with digital ecosystem partners. They'll lead a small, dedicated team and collaborate cross-functionally with fulfillment, content, and platform partners to ensure digital shelves are consistently stocked, accurate, and delivering an exceptional customer experience nationwide.

Key Responsibilities

E-Commerce Operations: Managing and optimising dark store operations for national fulfillment and warehousing, ensuring accurate inventory readiness, and maintaining real-time stock availability across all digital channels.

Product & Content Management: Overseeing content and product listing processes across Shopify, Takealot, Amazon, and other platforms, focusing on high data quality, product accuracy, and visual excellence.

Partner Relationship Management: Serving as the operational point of contact for digital marketing agencies and platform partners (Shopify, Takealot, Amazon), ensuring alignment for digital campaigns, promotions, and new product launches.

Team Leadership: Guiding and developing a cross-functional team, including the Fulfillment/Dark Store Operations Team, E-Commerce Content Specialist, and E-Commerce Admin Assistant, while fostering operational excellence.

Success in this role will be defined by:

Achieving 99%+ fulfillment accuracy and on-time dispatch.

Ensuring 100% product availability for top SKUs across digital platforms.

Maintaining product listings that are always accurate, visually compelling, and compliant.

Cultivating high team engagement and low operational friction.

Effective collaboration with agency and marketplace account managers.

Proactive planning to anticipate fulfillment needs and address listing gaps.

Requirements

Over 5 years of experience in e-commerce operations, digital retail, or omni-channel fulfillment.

Strong experience managing marketplace platforms such as Takealot and Amazon, coupled with proficiency in Shopify or similar e-commerce platforms.

A proven ability to lead and coach operational teams.

Exceptional attention to detail, a proactive approach to problem-solving, and strong communication skills for managing multiple stakeholders.

Experience with fulfillment operations, content management, and inventory workflows.

A genuine passion for customers and a drive to deliver "retail magic."