Senior Experience Designer

Job Description:

dentsu is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership brands; Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

Merkle are a team of dreamers, doers, and deliverers. Our collaborative and agile ways of working mean you’ll develop versatile skills and be exposed to new and exciting thinking. Combine that with a pioneering spirit aimed at making a positive impact on brands, society & each other – and you’ll soon realise why we’re at the forefront of the digital economy.

Merkle is a leading data-driven Customer Experience Management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices.

We are now excited to invite applications for the role of Senior Experience Designer with our awesome team in Melbourne or Sydney.

To us, CX means choreographing customer interactions, from clicks and swipes into moments of value. It means fusing art and science to design, build, and continuously shape these moments into memorable experiences and personal, meaningful relationships.

The role:

As our next Senior Experience Designer at Merkle, you will be tasked with developing experience strategies and visions which clearly support valuable outcomes for Merkle’s clients and their customers.

We are looking for someone who loves working with designers, analysts, strategists, developers and directly with clients to help them to bring amazing ideas to life. You'll also be constantly learning about new techniques and approaches that we can bring to our clients.

Core responsibilities:

• Lead the delivery of world-class work and bring excellent experiences to life
• Excellent demonstrable understanding of how to apply design fundamentals including typography, colour theory, layout, foundations, motion and accessibility to their designs
• Conducting research and exploration to develop compelling insights, translating findings into clear design rationale
• Works closely with cross-functional teams to design the best digital experiences possible
• Develop your design skills on-the-job and support the growth of the team
• Work with a variety of brands to explore, extend and improve their customer experiences. 
• Constantly exploring new design tools, ways of working and methods to deliver exceptional design outcomes

A bit about you:

• Demonstrated ability to lead the process of developing big ideas and designing complex interactions – 6yrs+ experience
• Significant experience conducting research and translating findings into design rationale 
• Ability to interpret and challenge briefs and to produce work on budget and schedule
• Experience in leading collaborative design workshops with clients
• Expert level knowledge designing in modern design tools e.g., Figma, ProtoPie, Adobe XD
• Demonstrated storytelling and presentation skills
• Confident designing in a range of iterative approaches e.g., Agile, Lean, Design Sprints etc. approaches
• Stakeholder management, facilitation, and interpersonal skills
• Strong collaborator across creative, technology and strategy teams

What’s in it for you:

• Real flexibility to work when and where you feel most productive with our ‘Be the Best You’ policy which includes a $250 contribution to your home office set up
• The opportunity to give back with dedicated volunteer leave and our whole-company event, One Day for Change
• 5 weeks annual leave after 2 years of service and 3 whole company Wellness days off per year for you to switch off and take your day, your way
• Career Development and Learning & Development opportunities, including access to our global online dentsu University

Become a champion for meaningful progress:

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

If you want to belong to a one global network where opportunities are limitless – we look forward to welcoming you.

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