Job description

Role Overview:

We are seeking a detail-oriented and proactive Salesforce Support Administrator to join our team and play a key role in maintaining and supporting our Salesforce ecosystem. This position focuses on Service Cloud, Sales Cloud, and Order Management, with responsibilities spanning user support, system troubleshooting, and release management. You will serve as a trusted partner to business and technical stakeholders, ensuring the platform runs smoothly and meets evolving business needs.

This is a Hybrid position based in Bangalore. You must be within a commutable distance from the location. You will be required to be onsite on an as-needed basis; when not working onsite, you will work remotely from your home location.

About the Role:

Serve as the first line of support for Salesforce user inquiries, issues, and enhancement requests.
Provide hands-on troubleshooting and resolution of technical problems across Service Cloud, Sales Cloud, and Order Management.
Perform day-to-day administrative tasks, including user and security management, data management, and configuration updates.
Administer key Service Cloud features such as case management, omni-channel routing, and knowledge base tools.
Facilitate Salesforce Order Management workflows, including order capture, fulfillment, and tracking.
Use SOSQL and Data Loader to perform data analysis and data updates as needed.

About You:

3–5 years of Salesforce administration or support experience, especially with Service Cloud, Sales Cloud, and Order Management.
Proficient in troubleshooting and root-cause analysis for platform issues.
Familiarity with Marketing Development Funds (MDF), rebates, and Salesforce Partner Portals is desirable.
Comfortable using tools like SOSQL and Data Loader for data analysis and updates.

#LI-Hybrid

Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Bonus Program
Pension and Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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