Customer Care Manager

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com).  

Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

Job Description

PRIMARY RESPONSIBILITY:
Manages the sales and customer account administration, as well as the monitoring, planning and implementation of projects that support order processing activities. Using knowledge of company products, services and support, oversees sales administration in providing technical, administrative and product information. Acts as liaison to other related functions quoting customer prices. May coordinate field support calls and may calculate sales commissions. May support the sales function through policy setting and administrative support coordination through field sales offices. Directs and coordinates the processing of sales orders. Monitors sales order system to ensure accurate receipt and booking of sales orders. Tracks sales shipment, delivery, billing and backlog activities, providing internal sales reports when necessary. Responds to inquiries regarding status of orders and resolves customer order difficulties. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

MANAGER LEVEL:
First level of management responsible for budgeting, planning, organizing, integrating, coordinating, and controlling the activities of, typically, a department, section, and/or functional area. Work may be accomplished through subordinate supervisors or direct management of employees. Accountable for results in terms of costs, budgets, operational goals, and employees. Possess a comprehensive technical knowledge of the function, business, and/or department being managed, along with developing managerial skills necessary to successfully manage a department. Developing an understanding of overall Brooks’s businesses and the industry. Develops resolutions to diverse and complex problems often requiring creativity. Exercises judgment within generally defined practices and policies in selecting methods and techniques for arriving at solutions. Decisions usually follow established policy and precedents and apply to issues and problems affecting immediate group. Accountable for achieving the annual goals and objectives assigned to the department or section. Goals may be of financial, product or service, and/or human resources nature. Failure to achieve goals and objectives or erroneous judgments and/or decisions could impact the larger organizational goals. Bachelor’s degree with 4+ years experience in the function or discipline managed, typically including supervisory experience.

Work Location & Flexibility
At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.

For applicants with disabilities requiring accommodations, don't hesitate to get in touch with talentattraction@brooks.com or call +1 (978) 262-2400 to discuss your needs.

Review EEO Law & EEO Statement.