Customer Service Executive

Position Title – Customer Service Executive

Company Name - Hach Malaysia (100% subsidiary of Veralto)

Job Location – Selangor, Malaysia

Overview:

Responsible for sales support task and the operations of the commercial customer service team

Core Responsibilities:

• Main task is to proceed customer purchase order and attend customer request of quotation while supporting seller team in terms of office operations
• Able to rectify any issue for the purchase order and communicate with customer / seller if necessary
• Sending PI to customer and follow up for payment to align with finance team
• Generating DO to store for goods delivery / collection arrangement by providing precise information to them
• Generate service request for the purchase order which has service and calibration request
• Monitor all customer order to clear backlog and communicate with customer regarding delivery / collection
• Handle complaint for delivery, invoices and follow up with respective stakeholders and update customer on the issue
• Reply queries from customers on quotation and order related task such as: delivery period, ETA, certificates, SDS, COA, shelf life, payment purpose documentation and etc
• Work on new customer creation and vendor registration
• Provide quotation to customer as per their request, communicate with seller team to assist
• Aware of the customer information before generating the quotation such as: price structure, payment term, delivery term, poison license, waste collection agreement and etc
• Working closely with seller to participate in and submit any government / private sector tender to provide full support

Skills & Competency Requirements - 

• Bachelor’s degree
• 1 year of experience preferable in instrumentation and chemistry industry
• Expertise in Microsoft Office especially in Excel (required), preferably with any system exposure
• An eye for detail
• Teamwork and ability to work across cultures, locations and business teams
• Proactive in follow-ups and action oriented
• Excellent communication, negotiation, and interpersonal skills.
• Self-starter with strong motivation to learn

What’s in it for you:

• You will play an integral part in shaping the Opco’s business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
• You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.

Diversity & Inclusion:

At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Come join our team!

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.