Fleet Operations Manager

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance

• Dental Insurance

• Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Employee Assistance Program

• Retirement Plan

• Paid Time Off

• Tuition Reimbursement

Here at Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That is why we are listening; open to learning new things – about each other and ourselves. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It is The Holman Way!

Are you a strategic thinker with a passion for vehicles, efficiency, and leading high-performing teams? Join our dynamic and growing company as an Operations Manager, where you’ll play a critical role fostering a culture of accountability, innovation, and customer focus.  For the first 6 months you’ll need to spend at least 5 days a week in the office before we move you over to our hybrid model of Tues-Thurs in the office whilst working from home on a Monday and Friday, so please bear this in mind when applying. This is a permanent opportunity, and the salary is circa £70,000.00 per year dependent on qualifications and experience.

We are looking for candidates to have experience with managing/leading cross functional teams, measuring, analysing and being responsible for budgets and cost savings.  You must have a background in fleet management preferably underpinned by a technical vehicle qualification.

Key Responsibilities will include:

• Providing leadership to the contact centre, maintenance management, VOR and compliance management services
• Promotes outstanding customer service, facilitates workflow, monitors productivity, and ensures staff compliance with policies and procedures.
• Develops and evolves operational/call centre teams forecasting to position staffing with customer volumes.
• Coordinates and supervises day-to-day workflow in the core operational teams
• Maintains a calendar of internal events, holidays and new customer implementations for proactive staffing alignment.
• Promotes positive culture and ensures that the staff receives proper training to demonstrate abilities to meet client expectations and Holman standards.  
• Monitors operational teams’ activity to ensure that KPI standards are met and maintained.
• Creates and implements strategic plans for improved team performance.
• Continually looks for ways to improve the performance of the operational/call centre teams by identifying and implementing work efficiencies through process improvement techniques.

What are we looking for?

Education and/or Training:

• Bachelor’s degree or equivalent combination of education and/or experience.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:

• 5 + years of operational/call centre management experience required.
• Experience with developing and managing operational budgetary requirements.
• Thorough understanding of Call Centre Technologies and customer tracking systems.
• Workforce management experience essential.

Planning/Organising/Managerial Knowledge:

• Strong relationship skills; building effective partnerships with internal customers and external clients.
• Strong customer service focus and a demonstrated sense of urgency resolving emerging business issues.
• Excellent organisational skills and attention to detail
• Excellent time management skills, with a proven ability to meet deadlines
• Strong supervisory and leadership skills
• Ability to prioritise tasks and to delegate them when appropriate
• Ability to function well in a high-paced work environment
• Applies management expertise to set direction, resolve problems and provide guidance to employees in own area of responsibility or department
• Adapts area/departmental plans and priorities to address business and operational challenges
• Influences or provides input to forecasting and planning resources; may manage allocated budget
• Identifies and resolves technical, operational and organizational problems
• Decisions are guided by policies, procedures and department or business plan; receives guidance from manager

Communicating & Influencing Skills:

• Ability to persuade and negotiate effective business solutions.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Anticipates and interprets customer needs to identify solutions
• Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department

What’s in it for you?

• 25 days annual holiday entitlement (+ 8 bank holidays)
• Floating Day Holiday in lieu of Birthday
• Option for purchasing 3 extra days annual leave each year
• Group Personal Pension Plan
• Death in Service insurance cover
• Critical illness insurance cover
• Free parking
• Health cash plan
• Partners In Excellence rewards – Partner of the Quarter, Partner of the Year, Bonus
• Free Breakdown cover (eligible employees – service related)
• Long Service Awards, Support for further education / employee development.

If this sounds like the role for you then we look forward to welcoming your application!

The need to know parts:

• You must have the right to remain and work in the UK.  
• You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment but they must be declared at the point of application.
• Please also be aware we do not provide sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.