Technical Systems Analyst - CX Applications

Join the team redefining how the world experiences design.
Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney and we also have a campus in Melbourne. While we prefer Sydney or  Melbourne based candidates for this role, you still have a choice in where and how you work — we trust our Canvanauts to choose the working from office/home balance that empowers them and their team to achieve their goals.

International/interstate relocations are not supported for this role at the moment.
 

What you'd be doing in this role

As Canva scales, change continues to be part of our DNA. But we like to think that’s all part of the fun. This will give you a flavour of the type of things you’ll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:
• Translating real business problems into smart technical SaaS solutions
• Configuring and customising third-party customer support tools to suit Canva's evolving needs
• Leading projects from ideation through to launch, owning systems and their lifecycle
• Building automation to streamline processes and improve efficiency
• Partnering with internal support teams and vendors to drive improvements
• Monitoring system performance and proactively resolving issues

You're probably a match if: 
• You have 3–5 years of experience working with customer support or CX platforms
• You’re confident with SaaS tools — configuring, integrating, and improving them
• You bring a problem-solving mindset and attention to detail
• You can translate technical concepts into clear, friendly language
• You’ve worked with vendors and managed external relationships
• Bonus if you've used Zendesk, but not essential

About the team

The User Voice Systems team is a small but mighty crew powering the technology behind Canva’s world-class customer support. We're passionate about helping users get the help they need — quickly and simply. You'll have a chance to deeply shape how millions of users experience support at Canva.

What's in it for you?

Achieving our crazy big goals motivates us to work hard — and we do — but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here’s a taste of what’s on offer:

• Equity packages — we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and support you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above — we still want to hear from you!

Please note that interviews are conducted virtually.