Membership Director

Description

ABOUT US  

The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people – regardless of age, income, or background – to nurture the potential of children and teens, improve the region’s health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state’s largest provider of licensed school-age childcare, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are made up of people of all ages, from all backgrounds, working side by side to ensure that everyone can reach their full potential with dignity. Our core values are caring, honesty, respect, and responsibility, and they guide everything we do. We are committed to being an organization that exposes and addresses social constraints that limit and/or negatively affect all humans from all walks of life. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values. For more information, please visit ymcawnc.org.

ABOUT THE ROLE

As the Membership Director, you will lead the Membership team in their efforts to exceed revenue, meet budget goals, and provide an exceptional member experience. In addition, you will lead the development and evaluation of various Membership programs to ensure sales growth and member retention. This role leads recruitment efforts and training and supports assigned staff. Additional responsibilities include hiring, payroll, and budget management. Provides liaison to committee(s) and advisory board(s) and takes a leadership role in mission advancement activities.

ESSENTIAL FUNCTIONS

• Models inclusive management behaviors and embraces all dimensions of diversity by building strong teams that apply their diverse skills and perspectives to advancing our mission.
• Responsible for hiring, coaching, and mentoring all direct reports and ensuring alignment with the organization’s personnel policy and HR practices within their scope of responsibility through quarterly check-ins and annual reviews with the service line/department team.
• Implements a results-based management approach and ensures service line/department is actively working towards association-level objectives by assessing progress towards identified goals/KPIs, providing ongoing coaching and feedback, and discussing development opportunities.
• Oversees the budgeting process within their service line/department, ensuring that resources are devoted to top priorities and strategic objectives.
• Identifies growth opportunities, conducts forecasting regularly, and corrects financial deficiencies on a timely basis through monthly variance reports with organizational leaders and implements action plans to meet budgeted financial targets.
• Builds relationships with community partners, resulting in Corporate Partnerships, Organizational Partnerships, and campaign support.
• Provide support and leadership at center Advisory Board meetings, community support meetings, and Association service line meetings.
• Performs other duties as assigned.

ABOUT YOU

Qualifications

• Bachelor’s degree in a related field and/or equivalent professional experience in business/customer service/sales required.
• Master’s degree preferred (see above fields).
• Maintain current certifications in CPR, AED, O2, and First Aid.
• Y-USA Team Leader certification is preferred or completed upon employment.

Knowledge, Skills, and Abilities

• Excellent leadership and sales skills.
• Full knowledge of computer software including Microsoft Word, Excel, Outlook, and Teams.
• Must have excellent interpersonal, public relations, and communication skills.
• Must be able to speak and hear clearly, and complete required written and digital forms.

PHYSICAL ASPECTS OF THE JOB

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Physical demands are essentially those of sedentary work. Tasks may require extended periods of time at a keyboard or workstation.

BENEFITS

Full-time employees receive medical, dental and vision insurance, group life insurance and long-term disability paid by the Y; short-term disability, term life insurance and dependent life insurance is available for purchase; generous paid time off, retirement plan with employer contribution of 12% of salary (subject to eligibility requirements), free YMCA membership, free afterschool childcare and summer day camp and program discounts.

Qualifications