Offer summary

Qualifications:

Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s degree preferred)., 8–10+ years of progressive experience in operations leadership., Strong analytical, organizational, and problem-solving skills., Excellent leadership, communication, and interpersonal abilities..

Key responsibilities:

Oversee and manage the day-to-day operational activities across departments to ensure alignment with strategic goals.

Develop, implement, and monitor operational policies, procedures, and best practices.

Lead and support cross-functional teams to improve productivity and optimize workflow.

Monitor key performance indicators (KPIs) and operational metrics to ensure departmental targets are met or exceeded.

Job description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Director of Operations based remotely in the Southeast (NC, SC, TN, GA, AL, & FL) to support our fast-growing MSS division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

The Director of Operations is responsible for overseeing the daily operations of the organization to ensure efficiency, quality, service, and cost-effective management of resources. This role provides strategic leadership and direction to operational teams, aligns operational goals with company objectives, and drives performance improvement across departments.

WHAT YOU WILL BE DOING:

· Oversee and manage the day-to-day operational activities across departments to ensure alignment with strategic goals.

· Develop, implement, and monitor operational policies, procedures, and best practices.

· Lead and support cross-functional teams to improve productivity, streamline processes, and optimize workflow.

· Monitor key performance indicators (KPIs) and operational metrics to ensure departmental targets are met or exceeded.

· Collaborate with senior leadership to develop and execute strategic plans and budgets.

· Identify and manage risks related to operational efficiency, compliance, and business continuity.

· Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.

· Ensure operational compliance with applicable laws, regulations, and industry standards.

· Lead and support change management initiatives and company-wide projects as needed.

· Manage vendor relationships and negotiate contracts to support operational needs.

WHAT YOU WILL BRING TO THE TEAM:

· Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s degree preferred).

· 8–10+ years of progressive experience in operations leadership.

· Proven track record of leading and scaling operational teams.

· Strong analytical, organizational, and problem-solving skills.

· Excellent leadership, communication, and interpersonal abilities.

· Proficiency in operational software, ERP systems, and project management tools

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

This role may require occasional presence in field or operational environments where exposure to varying outdoor conditions including heat, cold, humidity, or dust is possible. While the position is primarily office based, understanding and navigating typical site-based operational conditions is essential for effective oversight and support of field teams.

TRAVEL REQUIREMENTS:

Travel as necessary to support company and customer needs.

DIRECT REPORTS:

Yes, Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”