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Tertiary Education Coordinator

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

Minimum 2 years of experience in professional education, training, or digital fields., Relevant tertiary qualifications in education or digital fields., Excellent written and verbal communication skills in English., Ability to learn quickly and adapt to changing project requirements..

Key responsibilities:

  • Support the planning, delivery, and reporting of educational programs.
  • Liaise with external stakeholders for program logistics and learner recruitment.
  • Manage program calendars and ensure timely delivery of tasks and projects.
  • Provide technical support and coordinate feedback from participants and mentors.

24x7 Direct logo
24x7 Direct SME http://www.24x7direct.com.au/
51 - 200 Employees
See all jobs

Job description

This is a remote position.


Scope of role:

● Support the preparation, planning, delivery and reporting of programs, according to the delivery schedule / calendar
● Work with Program Manager/Director to liaise with key external stakeholders (including university, governement and industry partners) to support program delivery, including learner recruitment, program logistics and technical support and reporting
● Provide support on technical configuration of the platform, Zoom and other systems and testing requirements
● Support and execute on the administrative requirements of program delivery (for example but not limited to, community management, participant support through multiple channels, managing workflows and documents, facilitating workshops)
● Program monitoring, evaluation and reporting 

The key responsibilities of the Programs Support Officer are:
Program Delivery and Coordination 80%
● Support of program delivery including planning, preparation, delivery and reporting.
● Provide first level feedback and support to participants in a wide range of programs, organising and coordinating feedback from expert mentors and clients
● Coordination and maintenance of project delivery of assigned Programs and allocation of work across all delivery requirements for each program delivered by the Team.
● Manage and maintain duties in the Programs Calendar and Asana project lists across all programs and ensure all tasks and projects are on track and delivered as per the schedule.
● Liaising with Universities and coordinating all requirements post sale from student recruitment, support and program reporting with allocated stakeholders (ie Careers team)
● Collaborating with relevant staff and ensuring configuration and UAT is completed for all programs.
● Liaising with the Customer / Projects team to ensure all Clients/Projects engaged, confirmed and ready for program launches
● Coordinate with customer any in-person venues and facilitation requirements
● Program Coordination including program support, interventions, tech requirements and successful execution for Programs to a high standard.
● Engagement and bug reporting with the tech team, along with continuous product improvement feedback.
● Report weekly to Programs team updates and status, flagging key issues re resource needs.
● Continuous improvement of program delivery / efficiency and scale

Continuous Improvement & Other Projects 20%
● Work collaboratively with Programs, Design, CS and Tech Team to ensure quality delivery of experience, and oversees continual program learning and process improvements are implemented at business scale.
● Involvement in Customer Success projects as required. Ie Job Smart
● A Sys-Admin Power user managing technical requirements, and training of others (internally and externally).
● Special Projects.
● Learning Design or Social Media & Promotional videos


Requirements
Key Responsibility Areas (KRAs)
● Accountability for ensuring contracted Program delivery and Customer projects are delivered to a high standard and within set timeframes
● Support all customer needs across student, industry and educators
● Programs are configured to a high standard, with minimal errors and maximum accuracy  
● Technical helpdesk support queries and Programs Inbox emails are responded to within 1-2 business days
● Continuous improvement of program delivery/efficiency and scale of Programs

Key Performance Indicator (KPIs)
1. 100% of contracted programs are successfully delivered on time, in a quality manner
2. Positive customer feedback (including University customers and their retention) and ‘willingness to recommend (WTR)’ score of 8 and above
3. 100% of Design, special and/or ad hoc projects delivered within scope, on time and in a high quality manner (demonstrated in WTR scores)
4. Demonstrating our values, leadership and team performance

The ideal candidate
You should have the following experience and qualities
• Minimum 2 years of professional experience working in professional education & training and/or Higher Education or digital fields
• High energy and entrepreneurial drive
• An ability to learn and adapt quickly; quickly get a firm grasp of our customers, business and processes
• Excellent English language written and verbal communication, teamwork and interpersonal skills
• Creativity, optimism and flexibility in the face of project changes and challenges #startuplife
• Relevant tertiary qualifications and/or Digital fields


Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires:

• Discipline and commitment to set working hours (strict shift times, not flexible)

• Use of time tracking software during work hours

• Active participation in team and client calls with your camera ON

• Consistent availability and responsiveness throughout your shift

• Treating this as a long-term, full-time job—not a side gig or freelance task

⏱ Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.



Benefits
1.  ​ Monthly Salary: Php35,000
2.   Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3.   You will be paid extra for overtime and Philippines public holidays
4.   Probation: 6 months and after Probation             

  •           10 days annual leave credits
  •           5 days of sick leave
5. HMO Offered after 6 months probation
6. 13th Month Pay after 30 days
7. Annual Salary Review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 7AM to 4PM Philippine time, Monday to Friday



Salary:

Php35,000

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer EngagementProject CoordinationHelp Desk SupportCommunity Development PlanningZoom (Video Conferencing Tool)Program Process MonitoringSystem ConfigurationAsanaInstructional DesignSocial Media

Other Skills

  • Program Management
  • Creativity
  • Entrepreneurship
  • Adaptability
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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