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Office Administrative Specialist for a Residential and Commercial Cleaning Company in AU (Home Based Full Time)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Australia

Offer summary

Qualifications:

Strong organizational and time management skills, Proficient in customer relationship management software, Excellent communication and interpersonal abilities, Attention to detail in data entry and record-keeping.

Key responsibilities:

  • Coordinate and schedule cleaning service appointments
  • Act as the first point of contact for client queries
  • Input job and customer details into internal systems
  • Ensure compliance with service procedures and assist with administrative tasks.

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Virtual Coworker Scaleup https://virtualcoworker.com/
201 - 500 Employees
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Job description

Calendar Management
• Coordinate and schedule cleaning service appointments efficiently
• Manage updates, rescheduling, and cancellations with professionalism
• Send timely reminders to both clients and field teams

Customer Relationship Management
• Act as the first point of contact for all client queries and concerns
• Maintain accurate client profiles and service records in the CRM
• Deliver prompt and courteous communication with new and existing clients

Data Entry & Payment Processing
• Input job and customer details accurately into internal systems
• Process payments, issue invoices, and provide receipts as required
• Monitor outstanding balances and follow up on overdue accounts

Admin Support & Policy Adherence
• Keep internal records, checklists, and job cards well-organised and up to date
• Ensure compliance with service procedures and company SOPs
• Assist the operations or management team with ad hoc administrative tasks, including light project coordination

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Calendar ManagementData EntryPayment ProcessingCustomer Relationship Management

Other Skills

  • Time Management
  • Professionalism
  • Communication
Are you interested?

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