Offer summary

Qualifications:

Bachelor’s degree in a relevant field., 5+ years of experience in project management, sales, education, or EdTech., Strong project management and problem-solving skills., Excellent communication skills, both written and verbal. .

Key responsibilities:

Manage client relationships and act as a trusted advisor.

Ensure client renewal and expansion across departments.

Deliver engaging product presentations to various stakeholders.

Identify opportunities for referrals and collaborate to improve client success metrics.

Job description

This is a remote position.

About the Company

This fast-growing company in the Education Technology sector is committed to transforming how learning communities engage and thrive. With a strong emphasis on diversity, equity, and inclusion, the organization fosters a culture where differences are celebrated, and all team members are empowered to reach their full potential. Rooted in values of innovation and collaboration, the company supports sustainable growth for both its people and its partners in higher education.

They're looking for a Success Partner to help drive client success and platform adoption within higher education institutions. This remote role combines customer success, light account management, and strategic growth initiatives.

Responsibilities

As a Success Partner, your mission is to ensure exceptional experiences for institutional clients while driving meaningful adoption and growth across campuses. You will:

Manage client relationships and serve as a trusted advisor to maximize platform engagement and success.
Ensure client renewal and expansion across departments and institutions.
Deliver engaging product presentations to faculty, learning designers, and administrative stakeholders.
Oversee account documentation and support seamless onboarding and implementation.
Strategically identify opportunities for referrals and enterprise expansion.
Collaborate cross-functionally to improve internal processes and client success metrics.

Requirements

Bachelor’s degree and 5+ years of relevant experience (project management, sales, education, or EdTech preferred).
Strong project management and problem-solving skills.
Demonstrated success in achieving and exceeding goals.
Excellent communication skills—written, verbal, and virtual.
Confident presenting digital tools to diverse audiences.
Familiarity with the higher education landscape and the ability to engage academic leadership effectively.
Self-starter mindset with a consultative approach and high level of professionalism.
Experience with CRM tools such as Salesforce is a plus.