Offer summary

Qualifications:

Bachelor’s degree or equivalent combination of education or experience., 3-5 years in a related field including 1 year of experience as a Team Lead and/or Supervisor., Knowledge of general accounting principles and medical terminology., Advanced MS Office skills, particularly Excel, and excellent communication skills..

Key responsibilities:

Supervises the daily tasks of the Claims staff and monitors claim processing operations.

Prepares performance reviews and administrative documentation for staff.

Responds to customer inquiries and assists with escalated claim issues.

Prepares reports on claim elements including turnaround time and error rates.

Job description

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment.

We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.

Check out how we make a meaningful difference in the lives of others!

https://player.vimeo.com/video/518665804

What We Offer You:

A culture that values employees and celebrates, empowers, and inspires a diverse workforce
Outstanding and affordable benefits package
PTO provided at date of hire
11 paid holidays
401(k) with up to 6% match; fully vested from day 1
Remote opportunities with company-provided equipment
Team-oriented, collaborative group of peers
Career advancement opportunities
Tuition Reimbursement
Employee Assistance Program
Inclusion Council and Employee Resource Groups
Recharge Days and Volunteer Time Off
This is a remote position.

Life Takes You Places! Are you ready to join us?

The base salary range for the Supervisor-Claims is $63,000 to 117,000. Actual salaries will vary by geographic location and are based on factors such as candidate’s qualifications, experience, skills, competencies, and company tenure & equity. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.

Supervisor-Claims Overview

Supervises the daily tasks of the Claims staff. Monitors and recommends adjustments to claim processing and operations. Prepares performance review, promotion criteria and administrative action documentation; reviews with staff as necessary. Reviews claims and releases benefits. Responds to customer inquiries and assists with escalated claim issues. Works with vendors on claim questions, reporting or investigative issues. Prepares reports on claim elements including turnaround time, error rates and workload distribution. Defines system requests to support the department.

Essential Duties

Reviews and audits claim files and releases benefits of processed claims
Responds to, and assists with, escalated claims issues
Researches, plans, and prepares departmental reports
Monitors Claims Analyst time management and workload distribution
Coaches and provides assistance and feedback to analysts and staff as needed
May perform other duties as assigned

Required Knowledge, Skills, and Abilities

Knowledge of general accounting principles
General knowledge of medical terminology, anatomy, and physiology
Customer service skills
Advanced MS Office skills, particularly Excel
Excellent verbal and written communication skills including the ability to compose professional correspondence
Demonstrated leadership skills and the ability to assist and guide others
Ability to supervise staff using appropriate tools and techniques
Ability to maintain attention to detail and a low error rate
Ability to prioritize tasks and work within time constraints

Required Education and Experience

Bachelor’s degree or equivalent combination of education or experience
3-5 years in a related field including 1 year of experience as a Team Lead and/or Supervisor
Internal experience that is directly related to the job may be substituted for the supervisory experience requirements
Or, equivalent military experience

Preferred Education and Experience