Software Engineer II: Platform & Shared Services

The Ideal Candidate

We are looking for a software engineer experienced with modern technologies who also values and understands the strengths of established solutions built using older technologies. You enjoy building systems that truly make a difference in people’s lives and have a genuine curiosity about how systems fit together, taking the time to understand the details. When issues arise, you’re motivated to dig deep, uncover root causes, and resolve them effectively. You approach decision-making pragmatically, balancing ideal solutions with practical real-world constraints. Comfortable taking initiative and working independently when needed, you thrive in a remote-first team environment. You’re driven to make an impact both technically and operationally, and you take pride in delivering high-quality work while continually seeking ways to improve.

The Role

As part of the platform team, you'll help build and maintain shared production services that are critical to our global user base. This isn't just internal tooling -- you'll be working on real services used by millions of people around the world. The environment consists of modern microservices built in Go and Java, running on cloud-native infrastructure.

You’ll maintain and improve existing production systems while also having the opportunity to design and build new solutions from the ground up. During this you’ll contribute to cross-team initiatives, guiding best practices, architectural decisions, and technical strategy to handle high traffic and ensure maximum uptime.

Depending on your level of seniority, you’ll also support the growth of less experienced engineers through mentorship and knowledge sharing.

Because the team is responsible for production services, the role includes occasional on-call duties. However, we prioritize work-life balance and make sure your time is respected.

Responsibilities

• Design, build, and operate distributed services running in production across multiple cloud providers and regions.
• Build and maintain components that are core to our product suite.
• Build scalable, reusable platform services that empower other teams to ship features faster and more reliably.
• Assist with the modernization of existing systems, building new components as needed.
• Dive deep into production issues, perform root cause analysis, and recommend meaningful improvements.
• Monitor system capacity and performance and propose scaling strategies to stay ahead of growth.
• Enhance our infrastructure-as-code and internal tooling to streamline deployments and operations.
• Work closely with other engineering teams, product managers, and designers to deliver cohesive solutions.
• Mentor junior engineers, sharing your expertise and helping them grow through thoughtful guidance and feedback.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• 3+ years of experience with one or more general-purpose programming language (Golang, Java, C# or similar).
• A Bachelor’s degree in Computer Science, Engineering, or a related field is preferred, but relevant experience is highly valued.
• Experience deploying and running systems in AWS, GCP or Azure.
• Experience with container and orchestration technologies like Docker and Kubernetes
• Solid understanding of network protocols typically used on the Internet.
• Experience with relational and/or NoSQL databases.
• Knowledge of software architecture principles, with experience working in microservices-based environments.
• Experience writing and maintaining automated tests to ensure software stability.
• Working knowledge of cryptography and public key infrastructure (PKI) will be beneficial.
• Linux experience will be beneficial, specifically in cloud environments.
• Familiarity with agile development methodologies like Scrum or Kanban.

Personality Attributes

• An attitude of being proud of your work and taking ownership.
• Ability to take initiative and deliver without the need for micromanagement.
• Ability to communicate technical concepts effectively with team members.
• Eager to make a difference at a technical and operational level.
• Open to constructive feedback and willing to engage in thoughtful discussions.
• Passionate about technological innovation and emerging trends, particularly within the digital authentication space.