Offer summary

Qualifications:

Fluency in Italian (both spoken and written) is required., Strong communication and interpersonal skills are essential., Previous experience in customer service, particularly in the entertainment industry, is a plus., Excellent problem-solving skills and a commitment to helping customers are necessary..

Key responsibilities:

Provide outstanding customer support through various channels, including phone, email, and chat in Italian.

Assist customers with inquiries about subscription services, account management, and content accessibility.

Effectively troubleshoot technical issues and guide customers through solutions.

Document interactions accurately and maintain customer records for quality assurance.

Job description

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for an Italian Speaking Customer Support representative for a leading Streaming TV & Movie Services Department. This role is perfect for individuals who are passionate about entertainment and customer service. As a key member of the support team, you will assist Italian-speaking customers with inquiries and technical issues related to their streaming services, ensuring an unparalleled viewing experience. If you have a strong command of Italian and a love for movies and TV shows, we would love to hear from you!

Responsibilities

Provide outstanding customer support through various channels, including phone, email, and chat in Italian.
Assist customers with inquiries about subscription services, account management, and content accessibility.
Effectively troubleshoot technical issues and guide customers through solutions.
Document interactions accurately and maintain customer records for quality assurance.
Collaborate with team members to enhance service quality and efficiency.
Stay updated on new releases and product features to assist customers effectively.

Requirements

Fluency in Italian (both spoken and written) is required.
Strong communication and interpersonal skills.
Previous experience in customer service, particularly in the entertainment industry, is a plus.
Excellent problem-solving skills and a commitment to helping customers.
Ability to work independently and as part of a team.
Familiarity with streaming services or technology would be an advantage.
Flexibility to work in shifts as required by the department.

Benefits