Offer summary

Qualifications:

1-2 years of experience in customer service, sales, or patient-facing roles., Strong verbal English communication skills, especially on the phone., Experience with CRM systems and Google Sheets., Highly organized with an empathetic and proactive personality..

Key responsibilities:

Make outbound calls to prospective patients for follow-ups and appointment requests.

Handle patient follow-ups, reschedules, and qualification questions.

Manage and update CRM records and lead tracking.

Coordinate with internal staff for timely patient scheduling.

Job description

Job Title: Patient Success Coordinator
Location: Remote (EST Time Zone)
Salary Range: up to 1500 USD

Work Schedule: Monday - Friday, 10:00 AM to 6:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a fast-paced dental practice in the U.S. that values compassionate care, proactive communication, and a seamless patient experience. The team is focused on helping patients feel confident and comfortable and on keeping operations efficient behind the scenes.

Position Overview:

We're looking for a motivated and articulate Patient Success Coordinator to support patient acquisition and engagement. This role is ideal for someone who enjoys phone-based interaction, has a warm yet confident communication style, and can stay organized while managing leads and schedules within a CRM system.

Key Responsibilities:

Make outbound calls to prospective patients to follow up on inquiries or appointment requests.
Handle patient follow-ups, reschedules, and simple qualification questions.
Manage and update CRM records and lead tracking.
Coordinate with internal staff to ensure timely patient scheduling and hand-offs.
Maintain a polite, professional, and empathetic tone across all interactions.
Use Google Sheets or similar tools to track performance and pipeline activities.

Qualifications:

1-2 years of experience in a customer service, sales, or patient-facing role.
Strong verbal English communication skills; confident on the phone with B2C customers.
Experience using a CRM (any platform) and Google Sheets.
Highly organized and able to manage follow-ups and schedules.
Empathetic, proactive, and persistent personality.

Nice-to-Haves:

Experience working with healthcare or dental providers.
Familiarity with appointment setting, insurance prequalification, or patient coordination.
Knowledge of tools like HubSpot, Pipedrive, or other CRMs

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.

Required profile