Offer summary

Qualifications:

Previous experience in customer service, preferably in travel or hospitality., Strong written and verbal communication skills., Detail-oriented with excellent organizational and problem-solving abilities., Comfortable using email, CRM platforms, and online booking tools..

Key responsibilities:

Respond promptly to customer inquiries via phone, email, and chat platforms.

Assist with booking confirmations, travel changes, and general service questions.

Resolve customer concerns with professionalism and efficiency.

Maintain accurate records of client communications and updates.

Job description

Job Title:

Customer Service Representative (Remote) – Travel Industry

About Destination Knot:

Destination Knot is a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide. From all-inclusive resorts and cruises to custom itineraries and group trips, we combine expert service with deep industry knowledge to help our clients travel with confidence and ease.

Position Overview:

We are seeking a reliable, client-focused Customer Service Representative to join our fully remote team. In this role, you will support clients before, during, and after their travel planning process by providing timely communication, resolving issues, and ensuring a smooth and stress-free experience. The ideal candidate has a passion for helping others, strong communication skills, and a commitment to delivering exceptional service in the travel space.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat platforms

Assist with booking confirmations, travel changes, and general service questions

Resolve customer concerns with professionalism and efficiency

Communicate updates related to itineraries, travel documents, or supplier changes

Maintain accurate records of client communications and updates

Coordinate with suppliers, vendors, and internal team members to fulfill service requests

Stay informed about travel policies, destinations, and industry changes relevant to client needs

Qualifications:

Previous experience in customer service (travel, hospitality, or service industry preferred)

Strong written and verbal communication skills

Detail-oriented with excellent organizational and problem-solving abilities

Comfortable using email, CRM platforms, and online booking tools

Ability to work independently in a remote environment

Must be 18 years or older with access to a computer and stable internet connection

Interest in the travel industry and a passion for client satisfaction

What We Offer:

Fully remote and flexible work environment

Comprehensive training and ongoing support

Opportunities for growth within a supportive, travel-focused team

Access to industry tools and travel perks

Performance-based incentives

Work Environment:

This is a fully remote position. Ideal for individuals who are service-minded, proactive, and thrive in a client-facing role within the dynamic and rewarding travel industry.

Required profile