Senior Internal Communications Specialist

Description

Position Summary

The Senior Internal Communications Specialist is responsible for collaborating with marketing, human resources, executives, and other internal staff to foster a positive, inclusive, and values-driven workplace. This role leads efforts to enhance the employee experience through culture-building, internal communications, recognition, and community engagement.

This position will work closely with key stakeholders to ensure all internal communications are clear, consistent, and aligned with the Company’s culture, goals, and values. This role involves coordinating and overseeing various marketing initiatives, ensuring projects are completed on time, within budget, and to the highest standards.

Essential Functions and Duties

Internal Communications

• Develop and lead internal communication strategies to inform, engage, and inspire employees at all levels.
• Research, write, and deliver high-quality content for internal emails, newsletters, videos, employee presentations, instructions, and event communications.
• Create, update, and maintain engaging content on the company intranet, ensuring information is timely, relevant, and aligned with company standards.
• Script and manage content for company videos, including new hire welcome videos, company overview segments (e.g., “Who We Are at Company”), and executive messaging.
• Promote internal initiatives and events to strengthen employee engagement and company culture.
• Collaborate with HR and leadership to drive participation in engagement activities (e.g., coffee chats, recognition programs, internal polls) while maintaining an editorial calendar.
• Administer internal surveys and interpret results for leadership insights and communication planning.
• Uphold consistency and quality in all internal messaging in accordance with the company’s style guide.

Culture Building & Employee Experience

• Partner with leadership and HR to define, communicate, and reinforce company values and cultural expectations.
• Design and execute programs that celebrate milestones, recognize employee contributions, and strengthen a sense of belonging.
• Facilitate cross-functional culture initiatives, including Diversity, Equity & Inclusion (DEI), wellness, and employee resource groups (ERGs).
• Gather and respond to employee feedback to shape a positive workplace culture and increase retention.
• Support onboarding and orientation programs that immerse new hires in company culture from day one.

Engagement Strategy & Communication

• Plan and manage regular engagement activities (e.g., appreciation events, team-building experiences, pulse surveys).
• Develop compelling internal communications that promote engagement initiatives, values-based storytelling, and community-building.
• Collaborate with internal communications and marketing teams to promote culture through newsletters, intranet, and digital channels.
• Track and report on employee engagement metrics and propose data-driven improvements.
• Coordinate annual engagement calendar and culture campaign rollouts aligned with HR and business goals.

Community Outreach

• Plan and support quarterly community outreach initiatives in partnership with HR.
• Represent the company in local community partnerships, nonprofit activities, and volunteer events.
• Communicate community involvement stories and impact to internal and external audiences in digital formats.

Project Management

• Serve as the marketing representative to help oversee cross-functional communication and outreach projects from concept through execution.
• Manage the annual holiday card and company calendar projects, including messaging, creative coordination, and production timelines.
• Leverage project management tools (e.g., Asana, Smartsheet, Microsoft Project) to track milestones and ensure timely delivery.
• Collaborate with marketing, HR, and leadership teams to support internal campaigns, employee events, and culture initiatives.
• Participate in regular department meetings and contribute to continuous process improvements.

Company Adherence

• Adheres specifically to all company policies and procedures, Federal and State regulations and laws. 
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Represent the Company in a professional manner and appearance at all times.
• Understand and internalize the Company’s purpose; display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned

Qualifications

Education, Knowledge, Skills and Experience

Required Education:

• Bachelor’s degree in communications, journalism, public relations or a related field required; or four (4) years of relevant experience in lieu of degree.

Required Knowledge:

• Advanced Microsoft Word skills; intermediate PowerPoint skills; basic Microsoft Excel skills
• Advanced Prezi software skills
• Advanced use of project management tools such as Asana or Microsoft Project
• Basic understanding of Internet technologies

Required Experience:

• Minimum ten (10) years [fourteen (14) for non-degreed candidates] of previous working experience as an Internal Communications Specialist or performing related essential functions and duties. 
• Experience and knowledge in professional copywriting, proofreading, and editing
• Excellent portfolio with proven track record of successful project examples

Required Skills:

• Photo and video-editing skills preferred
• Excellent written and verbal communication, interpersonal and presentation skills
• Outstanding organizational and time-management skills
• Excellent analytical problem-solving skills
• Meticulous attention to detail
• Must have the ability to work with limited supervision and as part of a team
• Works well under pressure to meet tight deadlines
• Flexibility to work overtime
• Ability to understand corporate and division goals and align communications strategies accordingly
• Sound decision-making abilities
• Willingness to learn and adapt

Physical requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.  Must have the ability to lift and maneuver items of at least 20 pounds. Must have the ability to travel occasionally. Working condition include normal office setting.

Mental Demands

Learning, thinking, concentration and the ability to work under pressure, particularly during busy times.   Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service.  Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.  Must have the ability to exercise discretion as well as appropriate judgments when necessary.  Must be proactive in finding solutions

Direct Reports

No

EEO Statement

FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.