Senior Coordinator, Hiring Events Team

Who we are: 

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world. 

Why work with us:  

Who you are: 

The Coordinator, Hiring Events Team facilitates virtual hiring services, allowing CIEE host employers to interview and hire from their home office via webcam. In this role, the Coordinator will oversee many aspects of virtual hiring. This includes reviewing host employer needs for seasonal staff, advertising to prospective participants through CIEE’s network of International Representatives overseas, and scheduling and overseeing event execution. The Coordinator will ensure the completion of interview documents prior to virtual events, manage post-event follow-up as necessary, and maintain accurate hiring records in CIEE’s database.

What you’ll do: 

• Collaborate with lateral CIEE teams, host employers, and international representatives on multiple platforms.
• Orchestrate virtual and in-person hiring events: create calendar invitations, send reminders to event participants, and communicate adjustments efficiently.
• Allocate host employer positions, communicate requirements to international representatives, and make shifts as needed.
• Provide live technical support to all stakeholders during hiring events.
• Proactively monitor event enrollment and ensure completion of pre-interview requirements.
• Provide professional and consistent customer service to all stakeholders.
• Manage post-event reporting and maintain accurate hiring records in CIEE’s database, including the generation and disbursal of reports to external stakeholders.
• Seek continuous improvement in virtual and in-person hiring event processes and update training and event materials annually.
• Train colleagues on web-based hiring services and new processes as needed.
• Conduct interviews of applicants for placement into seasonal positions and assist teammates as needed with adjacent hiring services.
• Other duties as assigned

What you’ll bring:

The ideal candidate will possess:

• Bachelor's degree (or international equivalent).
• Two years of experience working in a customer-facing/client management role.
• Experience in event planning and scheduling preferred, knowledge of virtual event management a plus.
• High level of computer skills, including MS Office Suite, Salesforce, and advanced Excel experience (e.g., development of macros) preferred.
• Excellent interpersonal and communication skills, both written and verbal.
• Very high-level customer service, critical thinking, and problem-solving skills.
• Self-starter with ability to take initiative and drive projects independently.
• Experience delivering results in a fast-paced team environment.
• Strong organizational skills with a high level of attention to detail.
• Demonstrated ability to work with people, both in gathering information and communicating project direction and status.
• Strong ability to multitask while overseeing daily projects and events.
• Some early morning and evening work is required to accommodate host schedules.
• Some travel may be requested to attend overseas hiring events as well as domestic travel.
• Readiness to grow and develop yourself, our stakeholders, and our program.
• Ability to embrace CIEE’s culture and Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving)