A nonprofit, non-governmental organization, CIEE is the country’s oldest and largest nonprofit study abroad and intercultural exchange organization. Since 1947, CIEE has helped thousands of people gain the knowledge and skills necessary to live and work in a globally interdependent and culturally diverse world by offering the most comprehensive, relevant, and valuable exchange programs available. CIEE operates 67 study centers in 45 countries that support more than 286 study abroad programs for 10,000-plus students from 340 U.S. colleges and universities annually. In 2015, CIEE launched its innovative Open Campus model – an affordable, flexible academic programming option that allows students to design their ideal international experience in multiple locations during one semester – at CIEE Global Institutes in Berlin, London, Paris, and Rome. As the largest sponsor for U.S. Department of State J-1 Visa programs, CIEE also helps nearly 35,000 international students participate in U.S.-based exchange programs each year. CIEE programs and services span study abroad, teach abroad, international faculty training, and various specialty and custom programs for secondary, post-secondary, and international students.

Position: Communication Manager

Reports to: HSOB Marketing Manager

Department: High School Outbound (HSOB)

Location: US Remote

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:  

You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
- Paid time off and Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad and TEFL Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental and vision)
- Flexible Spending Accounts/Health Savings Account (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 29 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 77-year-old mission to make the world a more peaceful place.

Who you are:

Guiding high school students through their study abroad journey requires strategic communication at every touchpoint – from sparking initial interest, to pre-departure and beyond, our communications are essential to nurturing and empowering them along their journey.

The Communications Manager is a newly created role designed to optimize CIEE’s mass communications with our students and key stakeholders at every step of the process, to maximize conversions and ultimately impact more lives!

The Communications Manager will develop and manage the High School Outbound (HSOB) Communications Calendar to map out all mass communication priorities across audiences and program types. The Communications Manager will work with the HSOB Marketing and Sales teams to develop new or edit existing email nurture tracks, drip campaigns, and newsletter content. They will be responsible for tracking performance, sharing insights with the team, and providing recommendations on what to adjust to improve conversions and time in the pipe.

We’re seeking candidates with proven copywriting, project management, and analytical skills. Success in this position means delivering clear, compelling communications that guide students through their journey by maximizing engagement and driving conversions. Experience in a sales or customer service role is a plus.

This role will report directly to the HSOB Marketing Manager and will collaborate internally with other HOSB Marketing Coordinators as well as the Sales, IT, and CIEE Digital Marketing teams to plan the execution of the HSOB Communications plan and track performance over time.

What you’ll do:

Plan out HSOB mass communications.
- Work with HSOB teams to understand and prioritize mass communications needs (email and text).
- Develop and maintain the master HSOB Communications Calendar to orchestrate mass communications centrally – from the lead nurture, to application, and pre-departure tracks.
Develop and optimize new email and SMS content.
- Author or edit the original copy for email and SMS as needed.
- Coordinate with IT and Digital Marketing teams to build, test, and maintain new email content (nurtures, drip campaigns, and eblasts)
Drive reporting cadence and process to optimize mass communications.
- Work with the IT and Marketing Automation teams to identify key metrics to monitor the performance of our automated and mass communications.
- Develop a new mass communications reporting dashboard to report on progress against goals.
- Develop a new internal and recurring process to assess the performance of our mass communications to optimize them, as needed.
Send out occasional mass communications.
- Support the sales and operations teams with emergency communication needs as needed (text, email)
Other duties as assigned.

What you’ll bring:

Knowledge Requirements:
- Bachelor’s degree in marketing, sales, business management, or related field.
- A minimum of 3-5 years’ experience in marketing or sales.
Skill Requirements.
- Excellent project management and organizational skills, attention to detail.
- Ability to prioritize and balance multiple projects simultaneously.
- Excellent written and verbal communication skills.
- Excellent analytical skills, able to draw insights from complex datasets.
- Ability to translate data insights into actionable and measurable action items.
- Proficient in Microsoft Office, Salesforce.
- Experience with a marketing automation platform like Marketo, or mass emailing tools like MailChimp or SendGrid.
- Comfortable with web-based project management tools and collaboration technologies like Asana.
- Creative problem solving with a “can-do mentality”.
- Flexible, can embrace change in a rapidly evolving work and market environment.
- Ability to relate to and work with a wide variety of stakeholders.
Optional/Plus:
- Experience in sales or customer service is a plus.
- International/Global ed experience is a plus

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations, a reference and background check will be conducted as a condition of employment.

Communications Manager

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