Remote Matching Team Lead

This is a remote position.

Company Overview

ClearDesk was founded based on years of experience in prior businesses outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people worldwide.

At ClearDesk, we handle sourcing, recruiting, and managing our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.

Our Mission

At ClearDesk, we're passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today's competitive business landscape. Additionally, we're committed to helping our remote talent develop their careers within outstanding teams while supporting their families.

But we don't stop there. We're constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed.

Job Description

We’re looking for a strategic, detail-oriented, and people-focused Matching Team Lead to oversee our client matching operations. This role is critical in ensuring clients are paired with Remote Team Members who align with their business needs and goals. As the Matching Team Lead, you’ll take ownership of the matching function by optimizing internal processes, supporting the matching team, and collaborating across departments to ensure an exceptional client experience.

Responsibilities

• Oversee the end-to-end client-to-Remote Team Member matching process, ensuring quality, alignment, and efficiency.
  
• Analyze client needs, business profiles, and Remote Team Member qualifications to ensure optimal matches.
  
• Handle escalations and support the team in resolving complex matching challenges.
  
• Collaborate cross-functionally with departments such as Client Success, Onboarding, Recruitment, HR, and Training to streamline workflows and improve match success rates.
  
• Continuously assess and improve matching processes based on data, feedback, and operational trends.
  
• Maintain accurate CRM records and ensure effective database usage across the team.
  
• Generate regular performance reports and insights to inform strategic decisions.
  
• Work with Onboarding, Training and Recruitment to ensure Remote Team Members are client-ready and equipped with relevant resources.
  
• Develop tools, templates, and guides to standardize matching practices and knowledge-sharing.
  

Requirements

• Bachelor's Degree Holder
  
• Must be comfortable with using Hubstaff, a time-tracking application
  
• 2+ years of experience in recruitment, client success, matchmaking, or operations; with at least 1+ year in a leadership or mentorship role
  
• Proven experience managing teams and workflows in a fast-paced, client-facing environment
  
• Strong background in CRM or ATS tools, data management, and reporting
  
• Exceptional communication and relationship-building skills
  
• Demonstrated strength in analytical thinking, problem-solving, and decision-making
  
• Familiarity with remote operations and global teams is a plus
  
• Highly organized, adaptable, and proactive in addressing challenges
  
• Computer or laptop with access to the internet (min speed of 35 Mbps)
  

Compensation and Benefits

• Earn a competitive hourly rate, based on experience.
  
• Work from home
  
• HMO
  
• Bonuses and incentives
  
• Paid training