Offer summary

Qualifications:

Minimum 2.5 years of proven experience in customer support, preferably in the moving, logistics, or service industry., Strong verbal and written communication skills are essential., Ability to handle high-stress situations with patience and professionalism., Familiarity with customer service protocols and procedures is a plus..

Key responsibilities:

Handle inbound and outbound calls, emails, and chat inquiries related to moving services.

Provide detailed information about services, pricing, and scheduling options to customers.

Assist customers in preparing for their move by explaining procedures and answering questions.

Book, modify, and confirm moving appointments while coordinating with dispatch and moving teams.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Min 2.5 years Proven experience Proven experience in customer support, preferably in the moving, logistics, or service industry.
Strong verbal and written communication skills.
Ability to handle high-stress situations with patience and professionalism.

Core responsibilities:

Handle inbound and outbound calls, emails, and chat inquiries related to moving services.
Provide detailed information about services, pricing, and scheduling options.
Assist customers in preparing for their move by explaining procedures and answering questions.
Book, modify, and confirm moving appointments while coordinating with dispatch and moving teams.
Ensure all necessary documentation and contracts are completed and filed appropriately.
Communicate any scheduling changes or service updates to customers in a timely manner.
Address customer concerns, complaints, and service issues with professionalism and efficiency.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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