Housing Programs Coordinator

Description

POSITION SUMMARY

The Housing Programs Coordinator provides critical support to Civic Works’ housing programs that serve older adults, particularly those receiving home repair and safety modification services. This position is responsible for fielding incoming inquiries from older adult clients and external partners, managing communications between clients, staff, and external partners, and maintaining accurate records and documentation to ensure effective program delivery.

The Coordinator will support the Housing Division of Civic Works Elder Services with data entry, recordkeeping, scheduling coordination, and program communications. This role requires strong interpersonal, organizational, and administrative skills, and a passion for helping older adults age safely in their homes.

PRIMARY RESPONSIBILITIES

Data Entry and Systems Management

• Ensure accurate and timely entry of project tracking and client data across tracking systems, including Neighborly, Salesforce, and spreadsheets.

• Assist in gathering and preparing data for internal reporting and external grant compliance as needed.

Administrative Support

• Maintain and update project tracking spreadsheets, folders, and digital records to ensure accurate documentation.

• Input new and modified work orders into internal systems and maintain organized records of active and completed projects.

• Assist with organizing documentation required to close out work orders, including photo documentation, completed forms, and contractor paperwork.

• Coordinate scheduling of inspections and installations with clients and subcontractors, and confirm appointments.

Program and Team Coordination

• Help with tracking subcontractor documentation, such as licenses, insurance, and certifications.

• Participate in weekly team meetings to review project progress and report on administrative updates.

Client Communication and Support

• Serve as the first point of contact for older adult clients calling to inquire about home repair and housing-related services.

• Provide information, screen inquiries, and route client questions to appropriate staff as needed.

• Maintain clear and compassionate communication with clients, ensuring a high standard of customer service and responsiveness.

 SECONDARY RESPONSIBILITIES

• Order office or outreach materials related to housing services.

• Perform other duties as assigned by the Senior Program Manager of Housing.

Qualifications

Please submit a cover letter and resume.

EDUCATION AND EXPERIENCE

• Associate or bachelor’s degree in social work or a related human services field would be a plus. Will consider relevant work experience in lieu of a degree.
• Experience in administrative roles, customer service, or client-facing positions required.
• Experience working with older adults or in housing programs preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook) is required.

OTHER SKILLS:

• Strong interpersonal skills and a demonstrated ability to communicate clearly and compassionately with older adults.
• Detail-oriented with strong organizational and recordkeeping abilities
• Proficiency with database systems (experience with Neighborly or Salesforce is a plus).
• Demonstrated ability to manage multiple tasks and meet deadlines.
• Driver’s license required (driving record will be reviewed).
• A drug test and criminal background check are required.