Offer summary

Qualifications:

2-3 years of experience in consultative sales and appointment setting., Excellent English communication skills with a neutral accent., Basic understanding of automotive care, with training provided for technical aspects., Proficiency with CRM systems and Microsoft Excel..

Key responsibilities:

Transform qualified leads into satisfied customers through personalized communication.

Create engaging conversations with prospects to understand their vehicle care needs.

Manage appointment scheduling and maintain detailed interaction records in the CRM system.

Collaborate with the marketing team to provide feedback on lead quality and customer preferences.

Job description

This is a remote position.

Schedule:

Mondays to Fridays, 1:00 PM to 5:00 PM

20 hours per week

Client Timezone: Australian Eastern Time

Client Overview:

Join a thriving premium automotive enhancement company that has established itself as a leader in high-end vehicle care services. This growing business combines the precision of technical expertise with the artistry of automotive aesthetics, offering everything from mobile detailing to advanced ceramic coating applications. With a strong market presence and a commitment to excellence, they’ve built a reputation for delivering superior results that exceed customer expectations. Their state-of-the-art service facility and mobile operations showcase their dedication to providing comprehensive vehicle enhancement solutions.

Job Description:

Step into an exciting role where you’ll be the vital link between interested clients and our premium automotive services. As an Appointment Setter, you’ll leverage your relationship-building skills to guide prospects through their vehicle enhancement journey. This position offers the perfect blend of consultative sales and customer service, where you’ll help clients understand the value of our premium services while building lasting relationships. You’ll work with a sophisticated CRM system and have the opportunity to earn attractive commissions based on your success. This role provides an excellent platform for career growth within a rapidly expanding operation that values initiative and results.

Responsibilities:

Transform qualified leads into satisfied customers through personalized phone and text communication

Create engaging conversations with prospects, building rapport while understanding their specific vehicle care needs

Provide expert consultation on various services, from basic detailing to premium ceramic coating solutions

Manage appointment scheduling while optimizing the service calendar

Maintain detailed interaction records and follow-up schedules in our CRM system

Develop and execute personalized follow-up strategies for different customer scenarios

Send professional confirmation messages and maintain ongoing client communication

Track conversion metrics and contribute to continuous process improvement

Collaborate with the marketing team to provide feedback on lead quality and customer preferences

Requirements

Proven track record of 2-3 years in consultative sales and appointment setting

Excellent English communication skills with a neutral accent

Natural ability to engage in meaningful conversations and build instant rapport

Demonstrated success in converting leads into sales opportunities

Basic understanding of automotive care (comprehensive training provided for technical aspects)

Strong problem-solving abilities and attention to detail

Proficiency with CRM systems and Microsoft Excel

Ability to work independently while maintaining high performance standards

Excellent time management skills and ability to prioritize effectively

Commitment to working Monday-Friday, 1:00 PM - 5:00 PM Australian Eastern Time

Benefits

Incentives and commissions provided

Permanent work from home

Immediate hiring

Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

Required profile