Healthcare Customer Service Representative

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Healthcare Advocate do? 

TaskUs HealthCare Advocates educate callers seeking healthcare on all of their options. Our client provides employers and their employees better access to more affordable health insurance options. For employers, their employees’ health, and the health of their families, is an investment that makes employees feel valued and appreciated. Unfortunately, skyrocketing health insurance costs can put employees and employers in a tough spot. When an employee or family member gets sick or hurt, they want the straightest path to feeling better, while spending less money to get the care and coverage they need. 

As a HealthCare Advocate, you will interact with people seeking healthcare solutions. 

Our client offers upfront prices, a variety of options, greater convenience, and a broad national provider network. Their mission is to provide a more convenient and less expensive way for people to get the care they need. By educating callers on their healthcare options, you will make a real difference in people’s lives. 

Imagine how you’ll feel helping people get healthcare they need at affordable prices. 

Do you have what it takes to be a HealthCare Advocate? 

● Do you enjoy helping people? 

● Can you commit to educating callers on the benefits of our client’s healthcare solutions?

● Healthcare can be complex and expensive. Illnesses can be scary. Can you convey interest in callers’ needs and be empathetic to their challenges? 

Requirements 

● Contact Center Experience: minimum 1 year or equivalent customer service experience. 

● Work history that consistently demonstrates commitment and achievement. 

● Able to adapt to program changes driven by the rapid evolution of our client’s services and the healthcare marketplace. 

● Must possess exceptional verbal communication skills: 

• Ability to speak with confidence and conviction to help people make positive enrollment decisions. 
• Ability to use feature - benefit examples to educate callers. 
• Fluency in English required. 

● Must be able to type 35 words per minute with 90% accuracy. 

● Must be able to multitask to make effective use of various online resources and platforms. 

● Must adhere to regulatory requirements to protect patient safety.

● Previous healthcare experience and HIPAA training is preferred. 

● Must adhere to client processes to prevent risk to patient care and to provide the ideal patient experience. 

TaskUs is the global leader in BPO services. Our success stems from our front-line focus. We only hire elite talent. In return, we provide best-in-market pay, access to tremendous benefits, and opportunities for ongoing development and career advancement. Our culture is based on bringing out the very best in you. Reach your full potential with TaskUs.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.